Selfnamed: Cosmetics on demand
Galerij met uitgelichte afbeeldingen
Over deze app
Geïntroduceerd
14 augustus 2023
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Dropshipping , Print on demand (POD)Create and sell organic & vegan skincare products through print-on-demand dropshipping.
Selfnamed is a dropshipping app that connects merchants with a wide range of customizable skincare products. With our easy-to-use platform, merchants can create sets of custom products and connect them with their Shopify store for seamless dropshipping. Connect your store and track dropshipping orders with ease. With Selfnamed, merchants can easily offer their customers personalized skincare products without the hassle of inventory management or order fulfillment.
- Seamless integration with Shopify for easy product import and syncing.
- Create and customize organic and natural skincare products.
- Connect with Shopify e-commerce stores for easy dropshipping.
- Keep up-to-date with order statuses and tracking information.
- Create custom product labels and mockups for a professional look.
Dropshipping functies
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Producten die je kunt verkopen: Gezondheid en schoonheid
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Inkooplocaties: Letland
Bevat onvertaalde tekst
Prijs
Gratis te installeren
Selfnamed charges users for order fulfillment and shipping.
Gratis te installeren
Selfnamed charges users for order fulfillment and shipping.
Bevat onvertaalde tekst
Alle betalingen worden in USD gefactureerd.
8 recensies
Good partner, fast support—high quality products & very quick fulfillment time. Spent us a lot of time & resources, thanks for your service!
Thank you for the review! We're happy to help!
I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed.
The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged.
My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.
Thank you for your feedback!
We're saddened to hear about your experience.
Our system is charging the correct amounts in all the currencies - if you're facing some bugs regarding this, please reach out to support@selfnamed.com, so we can help you.
The tracking numbers can be found in your Selfnamed profile - the tracking number can be found by each order. We hope to bring the tracking numbers to Shopify soon as well.
As for sending to your customers - currently we don't have a feature that would trigger an email from you - you'd need to send the tracking numbers to your customers.
So far i really like it. Its easy to understand and design, i really like the products and the print quality was also good, even tho i used png and not pdfs. Everything fine so far, also the support was very fast.
The only thing i don't like is the delivery tracking, because it give false realtime information SOMETIMES... And overall the products are a bit expensive... but overall i like the app, the products i use them even myself and yeah, im thankfull!
Thank you for your message!
I am really unsatisfied with this App right now. Creating products and syncing works but if you change in Shopify the Product details.. it will not sync anymore.
I cannot automatically sync my orders it won't work. I wrote couple of email to the support but they won't answer and if they answer its already too late. They need couple of DAYS for answering urgent cases..
I also tried to place the orders on the self named website and also this does not work properly. How is this App even allowed on Shopify? I lost more money with this app then selling products. This is insane!
There is also no live support chat available, no phone number only a email address and they need couple of days...
Please do not waste your time with this app, now I need to change my whole concept of my shop and look for other Companies ... this will take again more time and money for me.
AND THE BEST PART: You can't cancel any orders! Like imagine a customer places a order and the cancel it.. you will lose your money... happened to me already...
I have been trying to work with this company for 2 months. Their app is just FULL OF BUGS. I don't understand why they didn't just fired their developer. They must really like him to let him do so much mistakes. The import function just simply don't works, so imagine if you receive orders...
Apart from that I tried the old way (placing order one by one on their website) and it's just a complete mess. There is no automation for tracking. No automation for VAT rules (they charge it to you even though you have a VAT number).
And the WORST PART IS THEIR SHIPPING PARTNERS. THE SHIPPING FEES are super high and the package get returned to the factory every time because instead of delivering without signature, they deliver it with signature ; making the whole delivery thing such a nightmare... When doing dropshipping from China the products are just delivered in the mailbox and that's it; no problem with signature thing.
In short, just stay away from this company at all cost until the sugar mommy money feeding the dev team realize it's time to change the devs for real.
I feel sorry that your experience is so bad with our service.
I would like to solve and resolve the issues you are experiencing. We have just launched integration and experiencing some bugs, but most of them are solved and hopefully the bugs you are experiencing also will be reported from you.
We would like to improve our service so could you please clarify these things for me:
- We’ve checked the system and no bug reports from your side have not been filed. Can you please clarify the bugs you are experiencing?
- Could you clarify what you mean by “order management” is dysfunctional?
- Also, why do you feel that manual order placement is “chaotic”?
- Not clear on your comment about VAT. I see that for an account with your username the VAT status has been denied. Usually, it status DENIED is due to unsufficient documentation, Would you like to re-submit?
- We are constantly working to improve shipping costs and service quality.
Shipping prices we are offering are one of the lowest in the market, you can ship 2-3 units across Europe for 6-9 EUR.
- Soon you will be able to not choose Selfnamed profiles for your Shopify store and offer prices you like to your customers.
Over deze app
Geïntroduceerd
14 augustus 2023
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Dropshipping , Print on demand (POD)Gemaakt door Selfnamed
Over Selfnamed
Gemiddelde score: 3,1
1 jaar ervaring bij het maken van apps voor de Shopify App Store
Kauguru 6, Riga, LV-1046, LV
Ondersteuning
Stuur een berichtsupport@selfnamed.com
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.