SelfServe: Order Edits+Upsells

SelfServe: Order Edits+Upsells

Preços
Plano gratuito disponível. Avaliação gratuita disponível.
Classificação
5,0 (18)
Programador
Grumspot Ltd.

Galeria de imagens em destaque

Self-service order editing portal to save support hours
  • One clickPost-purchase upsells on checkout and order status page
  • Address validation prevents shipping errors on oder edits
  • Edit order items, address, or quantity on the order status page
  • Self-service order editing portal to save support hours
  • One clickPost-purchase upsells on checkout and order status page
  • Address validation prevents shipping errors on oder edits
  • Edit order items, address, or quantity on the order status page
  • Order edit controls: cut-off times, rules, and limits
  • Cancellation queue with auto or manual approval on order edit
  • Translatable order editing interface for global shoppers

Let customers edit orders themselves. Swap items,fix addresses,add one-click upsells post-purchase.

Every "Can I swap my size?" email costs you time and money. Every "Can I change my address?" ticket pulls your team away from work that actually grows the business. And every customer who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in your customers' hands. They swap products, fix addresses, adjust quantities, add discounts post-purchase and add items right from their order status page. No emails. No waiting. No back and forth. Reduce customer service tickets

Every "Can I swap my size?" email costs you time and money. Every "Can I change my address?" ticket pulls your team away from work that actually grows the business. And every customer who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in your customers' hands. They swap products, fix addresses, adjust quantities, add discounts post-purchase and add items right from their order status page. No emails. No waiting. No back and forth. Reduce customer service tickets mais
  • Customers self-serve order edits. Swap sizes, fix addresses, adjust qty.
  • Boost AOV with one-click post-purchase upsells after checkout and order status.
  • Let customers add discounts after purchase with automatic coupon codes.
  • Set order edit windows, block downgrades, and review cancellations your way.
  • Google Maps address validation prevents failed deliveries on order editing.

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Categorias

Atualizações de encomendas

Gestão de encomendas

Personalização

Ofertas e recomendações

Análise de dados

Preços

Free

Gratuito

Funcionalidades

  • Up to 25 monthly orders
  • Up to $125 generated upsell revenue
  • Address validation
  • One-click post-purchase upsells
  • Checkout Upsells
  • Thank You and Order Status Pages Upsells
  • 24/7 Slack Support, no AI!

Up to 200 orders/m

$19.99 / mês

Funcionalidades

  • Up to 200 monthly orders
  • Up to $1000 generated upsell revenue
  • Address validation
  • One-click post-purchase upsells
  • Checkout Upsells
  • Thank You and Order Status Pages Upsells
  • 24/7 Slack Support, no AI!
  • If a feature is missing - we build it!

Avaliação gratuita de 3 dia

200-500 orders/m

$29 / mês

Funcionalidades

  • 200 - 500 monthly orders
  • $1000 - $2500 generated upsell revenue
  • Address validation
  • One-click post-purchase upsells
  • Checkout Upsells
  • Thank You and Order Status Pages Upsells
  • 24/7 Slack Support, no AI!
  • If a feature is missing - we build it!

Avaliação gratuita de 3 dia

500-1000 orders/m

$49 / mês

Funcionalidades

  • 500 - 1000 monthly orders
  • $2500 - $5000 generated upsell revenue
  • Address validation
  • One-click post-purchase upsells
  • Checkout Upsells
  • Thank You and Order Status Pages Upsells
  • 24/7 Slack Support, no AI!
  • If a feature is missing - we build it!

Avaliação gratuita de 3 dia

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (18)

Avaliação geral
5
Pontuação por nível de classificação
  • 100% das classificações são de 5 estrelas
    18
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
Todas as avaliações
31 de março de 2026

We’ve had a great experience with Self Serve so far. The app does exactly what it promises — it gives customers the ability to edit their own orders — but what really stands out is how customizable it is.

For example, we wanted to start cautiously by only allowing order edits during a specific time window when our store is closed, and their team was able to accommodate that without any issues. That level of flexibility has been very important for our operations.

Their support has also been excellent. They’re responsive, open to feedback, and genuinely willing to implement new features or adjustments based on real business needs. It doesn’t feel like a one-size-fits-all app — it feels like something that can grow with your store.

Overall, very happy with the app and especially the team behind it. Looking forward to seeing how it continues to evolve.

Top Nutrition and Fitness
Canadá
2 meses usando a aplicação
28 de março de 2026

Lets our customers fix their own orders before we ship. The support team has been great as well, helping us set it up and even fix things on our store.

socalledcrew
Bulgária
19 dias usando a aplicação
3 de abril de 2026

We installed SelfServe expecting it to reduce a bit of support load. What we didn’t expect was how quickly it would transform how our customers handle their own orders.

In just 7 days, 145 customers made changes to their orders without contacting our support team. No tickets, no back-and-forth emails, no delays. Just customers solving their own problems instantly, which resulted in an estimated $1500 of savings.

Even better, it’s not just a support tool - it’s a revenue driver. During that same period, customers generated $1,284.87 in upsells while editing their orders. That alone made the app pay for itself many times over.

The biggest shift for us is operational. Our team is no longer stuck manually processing simple requests like size swaps or cancellations. Customers get what they want immediately, and our team can focus on more important work.

If you’re running a store and still handling order edits manually, you’re leaving both time and money on the table. This app is a no-brainer.

Grooby
Estados Unidos
14 dias usando a aplicação

Assistência

A assistência da app é prestada por Grumspot Ltd..

Recursos

Este programador não oferece assistência direta em Português (portugal).

Programador

Grumspot Ltd.

street Mogilata 12, ent. 1, floor 3, ap. 11, Sofia, 1000, BG

Lançada

12 de dezembro de 2024

Acesso aos dados

Esta aplicação necessita de acesso aos seguintes dados para funcionar na sua loja. Saiba porquê na política de privacidade do programador.

Ver dados do cliente:

Dados sensíveis, dados do dispositivo e de atividade

  • Dados sensíveis

    Nome, endereço de e-mail, número de telefone, endereço físico

  • Dados do dispositivo e de atividade

    Geolocalização, endereço IP, browser e sistema operativo

Ver dados da equipa e de colaboradores:

Proprietário da loja

  • Proprietário da loja

    Nome, endereço de e-mail, número de telefone, endereço físico

Ver e editar dados da loja:

Clientes, produtos, encomendas, descontos

  • Ver clientes

    Dados do cliente

  • Ver produtos

    Produtos, listagens de produtos, coleções

  • Editar encomendas

    Encomendas em rascunho, processamento gerido pelo comerciante, edições de encomendas, todo o histórico de encomendas, processamento de terceiros

  • Editar descontos

    Códigos de desconto e promoções

  • Ver outros dados

    Planos de venda

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