Anmeldelser (281)

Samlet bedømmelse
4
Antal pr. bedømmelsesniveau
  • 75 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 15 % af bedømmelserne er på 1 stjerner
28. juli 2020

Very useful app, it helps us to send our orders very fast.

It is very simple to use, grab it now!!!

Re Sole Casa
Italien
3 måneder bruger appen
28. juli 2020

Very useful app, our orders are shipped faster than ever!

We like it because is very simple to use, and for it's very clean interface.

EntreAmis
Italien
3 måneder bruger appen
13. november 2018

Fine until shipments go missing or are damaged and you have to make a claim. Note, they dont reply to or process claims, the amount of information they ask for to even make a claim is huge then they just ignore it. You have to keep sending emails which they dont reply to or ever finish the claim. I have several claims for missing parcels that I paid to have insurance on that have not been processed and have never received any money back. Its sadly not possible to claim directly with the shipping company once you've used sendcloud, you have to wait for them to do the claim. This has cost me hundreds of euros and hours of my time : (

The Gathershop
Holland (Nederlandene)
Mere end 2 år bruger appen
20. april 2017

Since the new release april 20, 2017, all orders before March 22nd, 2017 cannot be imported any more. This is done without any message, email or whatever to the client.

Had Sendcloud since april 2016, we where working fine with them.
But now it is chaos.
There customer service is not capable to understand the problem of me as a client. Had to ask for an involved person. Very slow and frustrating process with them at the moment.
There is also no support for the UPS commercial invoice.

Have contacted them about this. But they cannot help me.

Have to look for another app.

Jelly Store
Holland (Nederlandene)
Mere end 2 år bruger appen
5. juni 2020

Wir waren vorher mit unserem Shop bei einem anderen Anbieter. Bis wir Sendcloud getestet haben. Wir sind - kurz gesagt - begeistert! Zum Einen ist die Bedienung und der Ablauf klasse, aber auch der Support! So geht ecommerce heute!

Rasenrakel
Cypern
2 måneder bruger appen
6. august 2019

I use SendCloud since seven months. While the app is relatively easy to use there are ongoing bugs which are not being resolved. Since months there are issues with Packstationen and Paketshops. They are either not available in the app (even so they definitely exist) or the they can be selected but then the app records an error. Annoying. The customer service is friendly but not very responsive or solution oriented. Typically you don't get a status update for longer term issues. All in all, good start but not happy anymore.

Blanda Beauty
Tyskland
Cirka 5 år bruger appen
21. maj 2021

Top, l'application permet de gérer au mieux l'envoi des colis, avec la génération automatique des étiquettes.

Estampille
Frankrig
Cirka 4 år bruger appen
Redigeret 29. november 2021

Excelent ! A very good solution to save time in the process of printing Shipping Labels and Track & Trace parcels. (2018) Today again problems with the integration.
Orders are not synchronizing from Sendcloud to Shopify.
I need to spend now all day checking which orders I send and which I didn't send.
Sendcloud does't send Shopify the information that my orders were fulfilled.
Also asked for some king of compensation but nothing seems to happened.
Very dissapointed ! (2021)

Magazin Romanesc "Hermannstadt"
Tyskland
Cirka 2 år bruger appen
Redigeret 22. februar 2021

Sendcloud didn't to fix a bug on their side that kept us from creating shipments because they were "busy rolling out new markets". It's sad because it's a good software and we really wanted to make it work. Finally, we decided to switch to another provider that is focussed on a working product (hopefully). Before signing the contract, make sure everything really really works. Their support takes very long to respond (up to 3 weeks).

Black Screen Records
Tyskland
Næsten 5 år bruger appen
21. december 2020

Primero, el soporte es una autentica maravilla. Responden rapidísimo y dan soluciones. Segundo, la web va rapidísima y es fácil, clara y directa. Tercero, se integra genial a Shopify y ha sido literal mi salvación con el dolor de cabeza de los envíos a la hora de lanzar mi e-commerce. Contentisima.

Moi & Ko
Spanien
Cirka 2 måneder bruger appen