Sendcloud

Very user-friendly, well-arranged and good links with my shopify store. You are immediately familiar with it. Recommended!!!

Very good app for fullfilling orders. Good interaction between SendCloud and Shopify and between Sendcloud and Bpost. Easy to set up.

Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !

Setup in a few minutes and helps me buy time to actually fullfil my orders. Great customer support and cheapest Bpost labels. Strongly recommend!

Nach über 1 Jahr Rezension Update!
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4.01.2023 NEU 3 Stern. 2 Sterne Abzug wegen der neuen Preise
Die Preise wurden nun wieder erhöht. Inzwischen die 3. Preiserhöhung für den Versand. Ich glaube jetzt wirds Zeit für eine Alternative, leider.
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6.7.2021: 5 Sterne
Super! Super Kundenservice (Vanessa kümmert sich immer extrem gut), Sehr einfache Bedienung. Spart Zeit und Geld. Wäre super, wenn ihr eure Standard Versandpreis bei mehr versenden und bei Größe des Pakets, anpassen könntet

No nonsense, automated, and hassle free. Order fullfilment is reduced to picking items and printing a label. It saves so much time. I love it!

The app works fine, as expected. Only the customer service does fall short. In situations where data fields are transferred incorrectly, customer service is unavailable.

Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price.

I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable.

Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine.

Therefore 1 star review.

Le produit est génial, mais je ne recommande pas de l'utiliser car il y a un gros problème avec la connexion avec UPS, ce qui réduit considérablement la satisfaction du client de votre entreprise. Le client reçoit une notification indiquant que la commande sera livrée demain, alors que l'étiquette vient d'être imprimée dans Sendcloud. C'est très problématique et nous avons déjà contacté Sendcould plusieurs fois, pour qu'on nous dise de contacter UPS, ce qui n'est toujours pas résolu. Si vous n'apportez pas d'améliorations immédiates, nous cesserons de l'utiliser car cela cause beaucoup de désagréments à nos clients. Merci pour votre support rapide.