Sendcloud

Mi mala reseña no es tanto por la aplicación sino por la atención al cliente de la empresa. Muy mala experiencia. Llevo 3 semanas esperando la solución a un problema que a priori era en 10 minutos estaba listo. Además, no contestan los correos. No la recomiendo para nada.

Great App, Sendcloud saves me so much time.
App works flawless.
Their website is fast and well structured.
100% recommended, give this a try!

katastrophaler IT-Service. seit fast 2 Wochen klappt unsere Integration nur sporadisch. Bestellungen werden mal übernommen, mal nicht. Wir haben mehrere Tickets zu dem Thema erstellt. Shopify Experten konnten uns ebenfalls nicht helfen, nur der App-Provider muss hier tätig werden. Sendcloud hat uns bis heute nicht weitergeholfen. Kunden mussten stets auf ihre Pakete warten, weil die App nicht funktioniert. Nie wieder Sendcloud!

Very good app for fullfilling orders. Good interaction between SendCloud and Shopify and between Sendcloud and Bpost. Easy to set up.

Setup in a few minutes and helps me buy time to actually fullfil my orders. Great customer support and cheapest Bpost labels. Strongly recommend!

No nonsense, automated, and hassle free. Order fullfilment is reduced to picking items and printing a label. It saves so much time. I love it!

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop.

Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation.

After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout.

As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.

Beyond useless. Sendcloud launched in the UK with much fanfare. The integration team promises the world but delivered nothing. Clearly a management issue with junior integration team unable to effectively communicate with their tech team.

I use this app at my Shopify store and the orders transfers seemlessly to Sendcloud. The menu is easy accesible and there are enough shipping options to choose from.

While you are not yet a customer or during the testing period, you will get phone calls from that company to propose help to set the account. You will get plenty of unrequested phone calls from someone with a "honey" voice.
After a while, you receive a first invoice, and you realize that even the unused stickers are invoiced...wich is absolutely the opposite as what the same carrier does when Sendcloud is not involved. If you don't pay attention, you then pay for parcels that are not shipped.
When you want to solve this, you don't get answers for a week. The only solution remaining is to try through the live chat. It takes hours. The person responding says she is responding to 8 other people at the same time and that it is very busy. We are far away from the nice Account Manager who was calling before we were customers.
Other big surprise also: Even if we linked our DHL account to send cloud, the invoice received from DHL contains prices that are doubled in comparison to using DHL directly. The connection of the account was done under the supervision of Sendcloud, DHL Express Mode was used as Parameter but DHL invoiced as Economy Select...which is 2,5 times the regular price (price of my contract). After 5 days and plenty of messages, no explanation from Sendcloud and so far no proposal for paying the difference.
Beware of nice promise!