Sendcloud

We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, leading to recurring problems that they seem unable to fix. Support tickets are often ignored, leaving us feeling unheard and frustrated. For the price they charge, this level of service is simply unacceptable. Very disappointing experience.

If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved....

Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption.

If you ship anywhere else than the European Union this products is clearly not for you...

I've been using Sendcloud for a while now, and it has completely transformed the way I handle shipping on my Shopify store. This app integrates seamlessly with my shop, making it incredibly easy to manage orders, print shipping labels, and track packages—all in one place.

It works super smooth and is reliable. I’m super happy I found sendcloud on time!

I've been using Sendcloud for my Shopify store, and it's been a complete game-changer for streamlining our shipping process. The app is incredibly easy to integrate with Shopify, and within minutes, we had all our shipping options and carriers set up.