Brevo , 79件のレビュー

C'est une catastrophe cette intégration, les contacts désabonnés sont quand même synchronisés comme inscrits, ne se mettent pas à jour malgré l'intégration, l'appel avec une employée qui m'a fait ajouter des contacts manuellement a empiré le problème, résultat, ils ne cessent de suspendre mon compte alors que j'ai bien fait la synchronisation automatique de mes contacts et qu'ils envoient la newsletter à des personnes désabonnés qui forcément se plaignent et personne ne vous accompagne malgré tout l'argent que vous dépensez. Je suis vraiment extrêmement déçue de Brevo, ma liste de contact est conforme, il faudrait revoir l'intégration de votre application pour qu'on puisse utiliser cela de manière fiable....

a real rubbish, everything works badly and half-heartedly.
In addition the customer service is a real laugh and rather than help you solve the problems generated by the app on your page, what they do is help you WASTE TIME.
in the end cheap is expensive.
NOT RECOMMENDED

The sign up and installation and even setting up the brand template was insanely quick and easy - I had exceptionally high hopes and was very impressed... Until I tried to send an e-mail to a segment based on country and turns out this is near to impossible. There are literally no video resources and very little youtubers who have created any tutorials on this so I'm basically stumped. I've sent an e-mail, am waiting for a reply.

Cannot contact them for any question. The contact page if offline and there is no contact number to contact them. If someone can help, please let me know !

Sendinblue est un de nos principaux outils d'entretien de relation avec notre communauté. Simple d'utilisation. Service client réactif.

j'utilise depuis quelques mois Sendinblue pour la gestion de mes mails et suis entièrement satisfait. une petite prise en main est nécessaire pour ceux, qui comme moi, découvrent ce genre d application, mais le support technique, très réactif et à l’écoute aura répondu à toutes mes interrogations. je ne peux que recommander.

Unfortunately the tutorials are outdated with wrong data and my initial communications with customer service were useless as they kept directing me to the incorrect tutorials. It also took 8 hours for me to get a reply each time. I eventually got Jillian who saved the day. The instructions I received were spot on. The program has great potential. If the tutorials were better then they would get less cases. Other than that, we like SendInBlue. I just hope they step up their educational and customer service game.

Bonjour, j'utilise Sendinblue depuis quelques mois et je suis satisfaite de ses nombreuses fonctionnalités qui me permettent de faire des campagnes de mailing et des scenarios d'automation marketing très ciblés selon les caractéristiques et comportements de mes contacts ! De plus, le rapport qualité/prix est très intéressant, ce qui est un point fort notamment pour une startup en lancement. Les équipes (sav) sont à l'écoute et travaillent constamment pour optimiser le logiciel en fonction des retours et attentes des clients ce qui est appréciable. Je recommande pour les entreprises qui cherchent une solution abordable, flexible et axée sur la personnalisation !

Have been using Sendinblue for a year now and it's simple, easy to navigate platform has been really good choice. Just integrated Chat onto my website too which is a brilliant asset. Would recommend.

Update #2:
So they re-enabled my account and got me to change my review to a more positive one. Surprise! Two ecards later, suspended again. So I'm giving up. They have unrealistic open expectations. Basically useless unless you are some kind of marketing super power don't bother with the set-up. Too bad. Update: I have updated my star rating to five stars. Sendinblue has reached out to me, which I appreciate, and we are giving it another go. As I said in my initial review, it is a very intuitive app for Shopify and overall I have had great success. It's easy to use and provides a good selection of tools. The issue with open rates is tricky for them and I understand their need to help prevent spam. Hopefully, by segmenting my lists better I can avoid the dreaded suspension. If you use them, think out your touch points carefully to maximize effect and to avoid appearing spammy. Initial review:
Unless you have a 8% open rate on every email, don't bother using them. My account was suspended the day before Thanksgiving after over two years of use because my last two emails didn't get an open rate of 8%. I sell a single high value item that has a very long purchase cycle. People just don't open every email unless they are ready to buy. My small list is strictly from sign ups with an email to opt out. Sendinblue reinstated my account for a single email then suspended it again because under 8% open. Now what? I have to reconfigure my site with a new provider. Thanks Sendinblue! On a positive note, it has been an easy to use system that integrates well with Shopify. Unfortunately, they are not suitable to use unless you expect miraculous open rates. I would have voted five stars for them but alas... appears they love their brand more than mine.