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We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS.
Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.
Incredible Customer Service! The Sendlane team is super hands on, and not only got us switched over from our previous platform, but helped us with our email campaigns when we were in a pinch. Directing us on how to get the best performance & set ourselves up for success. Above and beyond support.
Wow, thank you for such an amazing review!
We’re so glad we could help you make the switch and jump in when you needed extra support with your campaigns. Hearing that our team’s guidance helped you boost performance and set you up for success really makes our day.
Going above and beyond is what we strive for, so it’s wonderful to know it’s made a difference for you. If there’s anything else you need, just let us know—we want you to feel successful and supported!
Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.
Thank you so much for taking the time to share your experience! We're really excited to hear that the switch from Klaviyo to Sendlane has been a positive one for you, especially with pricing and customer service. It’s awesome to know that our team’s quick responses and hands-on approach have made a real difference—that’s exactly what we aim for. Your feedback is so valuable to us, and we’re grateful for the chance to continue improving. If you ever need anything or run into any issues, don’t hesitate to reach out. We're here for you!
This is everything I wish our previous providers were!
The ease of integration with Shopify and other third party apps is unmatched! We are able to instantly leverage all customer data and create high converting campaigns. Having so many ecommerce centric features has been the biggest gamechanger for our email channel
We really appreciate you for sharing this! It really means a lot to hear that our team has been able to give you what you were looking for in a provider. We're especially glad that the Shopify integration and third-party app support have been so helpful for you. It’s something we’ve put a lot of effort into making as seamless as possible.
Hearing that our eCommerce features have been a gamechanger for your email strategy is exactly the kind of feedback that keeps us motivated. We’re here to support you as you continue to grow, so feel free to reach out if you ever need anything!
Sendlane is everything I wish my old email provider was.
Incredible customer service. Thoughtful. Hands on. And actually works!
If you're not on Sendlane you're overpaying for email & sms marketing. We'll do $10M this year with them as a partner. Their CEO does not sleep and is on around the clock. A+++ vouch
We really appreciate this incredible feedback! Thank you!
It’s amazing to hear that Sendlane has become such a valuable partner for your business, and we’re thrilled to be part of your journey toward $10M this year—that’s huge! We take pride in providing hands-on, thoughtful support, and it means the world to hear that it’s making a real difference for you. And yes, our CEO Shawn and founder Jimmy really are both all-in! We’re so grateful for your trust and support. If there’s ever anything more we can do, we’re here for you around the clock!
Very poor support, we just started to work with app and information given us by support and product support manager was different. F.e. once you have account with your email, its not possible to get user role for other account (even if the previous account was deleted). Product manager told us it was possible, support on chat told us its not possible because it is the way how their system works.
We just recently migrated over to Sendlane and the experience has been incredible. From onboarding to execution; Sendlane's team has been above and beyond. From IT to a PM to the CEO - anyone and everyone to assist. 30 days in; satisfied.
We have been using this tool for 3 months, managing over 15 shops. Apart from the issue that pre-scheduled campaigns are not sent at the scheduled time and need to be manually dispatched, we were charged twice in the last month. Following the double billing, our account was unexpectedly archived without prior notice, and we received the message 'Your Sendlane account is no longer restorable as it is archived.
Sendlane Email has absolutely changed my email marketing in the best way possible. Starting with the people, Melissa my dedicated account support person has helped me grow my list and automate all of my back-end processes.
I left Active Campaign to come to Sendlane and it was one of the best choices I made in my business.
It's easier to use, more intuitive, and more aesthetically pleasing.
Plus, my emails are getting opened! Thank you Sendlane!