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I have entered my API and Sendle ID and re-install the app but still calculated shipping rates is not shown at Checkout.
Hi, There is an additional step you may be missing which is to select the Sendle App and assign it in shipping zones area. If you need further assistance on setting that up please contact us at info@joovii.com.
the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.
Easy integration even for a novice like myself. Customer support is phenomenal. Rates are fantastic. Andrew is a top bloke. No issue is too big or too small. Super quick responses too.
So far, so good! I'm also trialing another aggregator app along side Sendle as stand alone so will see how it all pans out.
Many thanks. Stay tuned for our aggregator app coming soon.
The Sendle app is working fine. It’s the couriers that are letting the side down. Waiting to talk to Shopify.
Hi, It looks like your issue is with the performance of actual Sendle shipments rather than the integration functionality supplied by us (Joovii) as developers of this App. We have reached out to Sendle with your store details and our contacts there have committed to contacting you to solve the pick up / delivery issues you are facing. As a Sendle customer myself I can attest that the individual courier drivers are excellent 99.9% of the time. If my assumption is correct and it is Sendle that you are disappointed with rather than our app, we would appreciate you reconsidering this review and to rate the app accordingly with the performance of the app alone. Thanks, Team@Joovii
Honestly, don't bother using this app. Since Addition stopped their official app, we had to migrate to this. API returns $0 for some zones that are major hubs (Like some UK addresses that worked fine prior). Support don't respond to any of their channels and we have raised multiple requests that fell on deaf ears. Hopefully they read this and turn things around in future releases.
Thanks for you review. One thing that you may not be aware of is that due to COVID, Sendle removed support for larger items to the UK (over 2kg). This may be the reason you now receive $0 for those zones. We would be happy to check why you are not receiving the quoted amounts from the Sendle API as expected. As you can imagine we dont alter these, we simply pass through product weight information along with pickup/destination. Please reach out directly on info@joovii.com and we will take another look.
I am extremely grateful to have had Andrew assist me with all of my questions relating to using Sendle Shipping for my new website. There is customer service and then there is Andrew who is on a whole other level. It is difficult to receive this kind of online support at times but Sendle Shipping has been a breeze.
We had a HORRIBLE experience with this app. Sendle's support doesn't actually support the Sendle app. If you have any issue whatsoever with the integration with Shopify, Sendle's 'support' tells you to email Joovii. We were paying for the app in Shopify, and it never worked correctly. First they tell you to go to Sendle's Dashboard outside of Shopify and initiate the Shopify integration there; we did that. We received our API data, input that into Shopify, and the app still did not work correctly. Sendle's support said we should be able to print shipping labels from Shopify, yet we could not. At that point they directed us to contact Joovii and we did so on June 4. It is now June 23 and Joovii still has not replied to our support request to fix this issue - and Sendle's support can't fix any integration problems. When we would randomly open the Sendle Dashboard outside of Shopify, orders would be there but the weights would be incorrect - one was 3x higher than what it should have been. Sendle doesn't allow any corrections to be made - it's all or nothing, so if there's an error you have to cancel it completely and MANUALLY re-enter the information. It is way to clunky, not user-friendly, and there is zero tech support. We love the idea of it but this app has a lot of work to do to actually be useable. We're sticking with PirateShip.
Hi, Apologies to hear your experience with our app was poor. Unfortunately I think the Shopify support team often confuse our app with Shopify shipping and also Sendle dashboard integration and don't always give the best advice. I've looked for a ticket but not seen one in our system, however if you email info@joovii.com directly I believe we can address the confusion here. You are definitely able to book from an order in Sendle and print the label. There should be no manual entry even after a canceled order. I hope that you are able to reach out directly and i'm certain we can solve the issues faced.
Excellent service. Andrew helped me out with all my shipping needs and questions. This was a confusing process for me at the start and found their team super helpful to get started.
Editing my 1 star review here and changing it to a 4, a lot of my initial issues were my fault not knowing where things were and with Sendle as a company (not the app itself). That said, there are still quite a few features that I'd love to see and would make this a 5 star app. A few of which are load speeds, being able to see the ordered items from the orders page and being able to switch to drop off instead of pick up within the order itself (instead of having to change the default in the settings).
Hi, It seems that your main issue was with the courier service itself, more so than the app. At Joovii we aim to provide the best app we can, but as we are not Sendle, can only escalate delivery issues to our contacts at Sendle if you raise them to us. This app does support both pickup and drop off, you can select a default option and also apply your preference at the time of booking. We are 100% ready to support any issues with the app and also escalate to Sendle any issues with their delivery service.