SendOwl

They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product.

We sell film downloads and SendOwl has cut our customer service down to next to nothing. Best app we've used for digital delivery by far. Customer support has been amazing. Paul replies really fast and is always helpful.

I've been using SendOwl for over 2 years and I can't say enough good things about it! The setup was so easy and it works seamlessly with my Shopify store.

Anytime I've had a question, needed to upgrade etc., George and his team have been quick to respond and solve my issues. The SendOwl customer service is top notch, which is just as important to me as an app that does what I need it to do.

Fabulous!

Send owl has some of the best customer service I have seen in a while. Very helpful and prompt. Thank you!

very easy to use e quick. This application has met our needs.

Does exactly what it says on the tin and does it very well. Support is responsive and superb. We had a tiny niggle when we first set up and they had it fixed in 24 hours.

Great app and wonderful customer service! I've used them since I first opened my shop. I recommend them to everyone, especially if you have a digital product, service or membership that you offer.

I have used this app well over a year now. I never have issues at all. Their support articles are awesome. And when I DO have a question, both times I've reached out to their support email, they have gotten back to me quickly with the answer + article to help me out. Chelsea, Paul, and Andrew have all helped me. Fantastic! I highly recommend this if you're selling digital content.

Sendowl app, service and support is just great. If you're working with digital delivery, need to handle licences, or want to subscribe buyers to different mailing lists based on the product they bought, it's just the perfect choice.
Everything they say on their web site has been verified, and works as stated, plus they are responsive.
Shortcomings : if you have many products to import, so far, it's not been very easy, only relying on the web UI, and I'd love something like Shopify's import/export features for catalog. I have over 500 products/bundles as I have bundles of 10 or more products sometimes.

Amazing app! Very easy to integrate and is virtually automated once set up. Very grateful to be able to sell my digital products with such ease. Highly recommend this app!