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I used to LOVE This app - (installed it back in 2019 as couldn't find any other alternatives). However now things are going down the hill. Email delivery went down (I assume the company switched to a cheaper server to save money - emails now constantly land in spam). On top of that they have added a million other functionalities that I just don't use - but it made my use case a lot harder to work with - as they now somehow turned it into a store of it's own - I am not being funny but I sell on Shopify - why would I need this!?) Anyhow - emailed with my concerns about the spam issues - no reply. Looking for replacement.
Hi, I'm sorry you had that experience! I've searched our ticketing system and can't find any communication from you regarding emails or spam. The last ticket from you was just yesterday where we discussed customizing the download page. Please do resend your email about spam and I'll be very happy to look into it for you. Thanks, SendOwl.
*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.
Just wanted to drop a note here - I believe we resolved your issue and were able to help, but please let us know if that is not the case. Glad we could we could get you on the pricing plan that was a good fit. Thanks, SendOwl.
If you want to add subscriptions to your shopify you will need to be able to understand coding. I contacted help desk and they couldn't help me so I just used the paypal subscription button. Works so much easier
The support was for me a horrible experience. Never had the correct answers to my questions.
Moreover if you have apps like receiptful already installed this will be complicated to setup.
It looks good but it doesn't allow multiple file download.