SendOwl

Good: compared to what's out there it's pretty good.

Bad: when selling videos be warned that the thumbnail your customers will see when streaming is the very first image of your video. Sendowl have said they won't be changing this... How hard can it be to give us the choice of selecting a thumbnail for a video??

Bad 2: when selling videos be warned that the expand icon in the top right hand corner of the video when streaming is white. So if the background of your video is also white your customers won't be able to see the icon and won't expand... Again, seriously? How hard can our be to change the icon to a more customer friendly one??? Sendowl have said they won't be changing it...

So overall the customer service had been very poor... Shame because the app has potential but it needs to be at the top of its game to be the best and it still has some way to go before it gets there...

Works great and really impressed with the prompt support from them. They implemented quickly on our requested on-demand function for our product distribution. All completed within 1 day. We highly recommend this.

I'm really happy with this app. After researching about five different digital delivery apps on the Shopify store. I decided on SendOwl because of its security features and ease of use. It was very fast and easy to set up - and, perhaps even more importantly - to customize the digital delivery for my store.

I've been using it to deliver my ebook for a couple of months now, and haven't had a single snafu or customer complaint.

Good job SendOwl team! Thanks and love from CreateASignature.com.

One of the best decisions I've made for my business. So frickin easy to use and better yet, the customer support is on point and always so available and super fast responses. I use this app to sell bundle packages and their monthly price is way more than reasonable. Just $9. Love this app and look forward to them upgrading features and getting bigger and bigger.

SendOwl integrates with our Shopify store perfectly. We were up and running quickly. We only sell digital PDF files so it's important that our customer service be seamless. I never have to worry about customers accessing their downloads instantly. SendOwl has excellent customer support and helped me through my questions during our initial setup.

We love SendOwl! Easy and intuitive, it gets the job done. We've had no issues fulfilling orders via SendOwl, which gives us confidence! Thank you!

Really impressed with every aspect of this app. The support is also excellent. Highly recommend!

I have been using this app for about 2 months now and I am very satisfied. The support service is great and the prices are completely reasonable. I can only recommend this app :)

Great app, works very well and customers find it easy to use as well (huge plus.) I love the control it gives me over the files. Being an artist, I do wish they allowed more than 100 files under the less-expensive plan though.

FYI to the developers: there is a compatibility issue with the Coopt app (where the customer gets an instant 5% refund if they share their purchase on Facebook, and SendOwl saw "refund = a cancellation of the download" - so that customers then could not download what they just purchased) but I don't know which software is to blame for it: SendOwl, Coopt, or Shopify itself. Thankfully I was able to find another solution instead of Coopt anyway.

This is a great app. Their customer support is awesome and they reply super fast. Paul is always very helpful. The user interface is very nice.