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I rate the app itself well, but this review pertains to the experience with SendOwl.
Your price hike means me severing ties with your Company, not just because of the price hike, but how it was implemented as well.
Additionally, I reached out and got no response. There are too many options available today to continue this service. Price for me was raised from $15 per month to $89 per month- more than my Learning Platform.
The continued justification for such a steep price adjustment, (such as in this review segment) even in the face of poor reviews demonstrates an unwillingness to really listen to customers.
Hi there – Ben here, COO at SendOwl. I wanted to personally address your comment to clarify a few key points.
It’s simply not accurate to say that you received no response. Our records show that you contacted our support team on April 25th at 9:32am, and we responded within 15 minutes at 9:47am. We always strive to respond promptly and supportively — and in this case, we absolutely did.
We fully understand that pricing changes can be frustrating, especially after many years on legacy plans. That said, we've done our best to give ample notice — including emails and in-app banners — and we continue to offer one of the most cost-effective solutions in the space relative to usage.
We're always here to help if you'd like to revisit the conversation and see if there's a better plan fit. And if not, we still truly wish you and your business all the best.
I used SendOwl with great satisfaction for 3 years. Pretty simple deal ... they just fulfill/send PDFs to customers. $15/month, ok no problem. But now they're charging my $87/month, a 500% increase and nearly 3x what I pay for my entire ecommerce platform. How does this even make sense? No thank you. Dropped them like a hot iron ... took me an hour to set up a new fulfillment app that only costs $12.49/month and with excellent customer reviews. Best of luck to you, SendOwl!
Our new pricing is squarely market for comparable service, reliability, scalability, and uptime. That said, we certainly understand there are less expensive (and more expensive) alternatives, and we wish you the best moving forward in your business.
*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.
Just wanted to drop a note here - I believe we resolved your issue and were able to help, but please let us know if that is not the case. Glad we could we could get you on the pricing plan that was a good fit. Thanks, SendOwl.
The support was for me a horrible experience. Never had the correct answers to my questions.
Moreover if you have apps like receiptful already installed this will be complicated to setup.