Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
17 gennaio 2024

Magnifica atención por parte de la srita. Nallely ya que me ayudó de 0 a 100 con la aplicación y la administracion para el mejor aprovechamiento de esta magnifica herramienta. recomendada 100%.Muchas gracias

Aura Muebles
Messico
7 giorni di utilizzo dell’app
Sendvio ha risposto 18 gennaio 2024

Gracias por esta increíble reseña. ¡Estaremos siempre encantados de seguir ayudando con cualquier cosa que puedas necesitar!
- Nallely (Equipo de Éxito del Cliente)

24 gennaio 2024

Good !

Astroglobe
Francia
3 mesi di utilizzo dell’app
Sendvio ha risposto 25 gennaio 2024

Thank you for your valuable appreciation. We will always do our best to take care of your needs :)

28 novembre 2023

La verdad que tienen un servicio de soporte muy bueno. Sin yo pedir, han hecho cambios que me favorecen y trabajan muy bien. Con otras apps o plataformas, tienes que ir detrás para que te atiendan y hagan algo. Esta gente te presta soporte de forma rápida y muy eficaz. Gracias

RACSTARS
Spagna
Oltre un anno di utilizzo dell’app
Sendvio ha risposto 30 novembre 2023

Estamos muy agradecidos por tus comentarios. Nos complace saber que vamos por el camino correcto. La retroalimentación que nos brindas nos ha ayudado mucho. ¡Será un placer seguir creciendo juntos!
- Fernando Heyer (Co-Fundador)

Data modifica: 17 agosto 2023

Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.

I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.

Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.

ALLRJ
Stati Uniti
Oltre 3 anni di utilizzo dell’app
Sendvio ha risposto 17 agosto 2023

Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.

5 ottobre 2023

This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support

Valu Hygge
Stati Uniti
Oltre 5 anni di utilizzo dell’app
Sendvio ha risposto 6 ottobre 2023

Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!

12 gennaio 2024

Excelente y rapida atencion

ivanguaderramaonlinestores
Stati Uniti
Oltre 6 anni di utilizzo dell’app
Sendvio ha risposto 16 gennaio 2024

¡Gracias por compartir tu experiencia! Será un placer para nosotros seguir ayudándote en todo lo que necesites :)

14 settembre 2023

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

embolde.
Regno Unito
6 mesi di utilizzo dell’app
Sendvio ha risposto 19 settembre 2023

Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)

30 gennaio 2024

Excellent service. Answered all of my questions perfectly.

Redefining Addiction, Reinventing Recovery
Stati Uniti
Circa un'ora di utilizzo dell’app
Sendvio ha risposto 31 gennaio 2024

Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!

Data modifica: 21 agosto 2023

I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review

iiGears™
Canada
Oltre 6 anni di utilizzo dell’app
Sendvio ha risposto 19 agosto 2023

Email and SMS logs are located at the top of the home dashboard and in the Billing and Usage section.

24 aprile 2024

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me.
The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

Kafetos
Stati Uniti
Sendvio ha risposto 25 aprile 2024

Unfortunately, we're unable to cancel scheduled support calls for other users to extend the duration of calls with you. You were kindly informed that we had another user waiting for a call and offered to schedule another call with you if needed. We maintained professionalism and courtesy throughout. There's no need for you to feel upset about this situation.