Valutazione complessiva
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
24 aprile 2024

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me.
The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

Stati Uniti
26 giorni di utilizzo dell’app
Sendvio ha risposto 25 aprile 2024

We cannot cancel scheduled support calls for other users to extend the duration of calls with you. You were kindly informed that we had another user waiting for a call and offered to schedule another call with you if needed. We maintained professionalism and courtesy throughout.

Furthermore, regardless of the subscription price, mistreatment or disrespect toward our support team is strictly forbidden.

22 luglio 2017

This company right now wants to charge me over 200 a month to use the service. So in 30 more days it will be over 400 a month as we grow our base.

I tried to contact them and get help but nothing. Lack of support and that kinda monthly bill is taking advantage of a sellers growth. I can lease a brand new BMW for 300 a month!

Done not going to use the app anymore.

Stati Uniti
Quasi 2 anni di utilizzo dell’app
Sendvio ha risposto 13 marzo 2019

This is a documented case where the merchant was trying to send email sequences of more than 3 templates to more than 100,000 abandoned carts. We do not offer discounts in exchange for good reviews.

Data modifica: 13 gennaio 2021

I paid for your app and now you've blocked access from me? Why? I was uploading customer lists for a new newsletter. I have been using your application for many, many months....

Embroidery By TM
Quasi 2 anni di utilizzo dell’app
Sendvio ha risposto 15 dicembre 2022

We monitor performance to cancel accounts that do not comply with the General Data Protection Regulations and anti-spam laws. That means your email reputation is not affected by other customers and, this way, all customers are protected.

15 ottobre 2019

The app is okay but the support is horrible. I've been going back and forth for a whole week with them. No one over there can give me an answer about how to make my emails not end up in promotions. It shouldn't be a hard question to answer.

Jaxon's Jewelers
Stati Uniti
5 mesi di utilizzo dell’app
Sendvio ha risposto 18 ottobre 2019

As previously discussed in the last messages, the subject line "Special Offer Inside (24 hours only)" will be always cataloged as spam or promotions. Also, your message is even more spam.

I can see that you have already started implementing our recommendations.

If there is anything else that I can do for you today, big or small, please let me know. I am always here to help.

Data modifica: 9 novembre 2016

If I could give them a no star I would!. The abandonment app is horrible because the conversion is very low. And they know this so the system rounds it up higher % to make it seems as if your conversion is high. There is no stats to tell you how the emails opening rate are performing. The app does not tell you that you are not converting and that you need to revise your subject lines or your body. Nothing!
You do not know your open rate or your click rate so your conversion rate will always be less than because you don't have information to make decisions on the subject line and the click rate. So you're just winging it in the dark!
BUT THAT IS NOT THE WORST...THE WORST IS THE CONTACT US THAT IS ATTACHED to their app....I was running facebook and other promotions and getting very small abandon carts, yesterday I had 105 visitors and only 2 person added to cart. I kept thinking that it was the campaigns and kept killing them. Then I added a recording app so I could see where customers were dropping off. Only to see that when visitors land on the page,THE CONTACT US POP UP CAME ON AND COVERED MY SALES PAGES AND THE VISITORS HAD A DIFFICULT TIME GETTING RID OF IT, so naturally most of them just came off. Here I was spending money to advertise and this app was opening in less than 2 seconds and not allowing visitors to see my sales page! Now I see why my ads were not converting.STAY AWAY FROM THE CONTACT US FREE APP THEY PROVIDE. When I saw this I went on my apps and deleted my other contact app because I did not remember which app it was, But the app would not go away. I sent a message to myself hoping it would come to me and I could see the app. The message never came. Finally I had to call shopify support. He tested the website and found the same thing, the contact us popping up and covering the sales page. He was there searching through the codes trying to find the app and couldn't. Finally he found out that it was the abandon cart that was the issue. He went in and turn the app off. They made it so difficult to find out which app it was. And when I went in I had about 3 messages that that customers sent to them but they never forwarded to me. Also the message I sent to myself, it was NOT THERE! So this app is: blocking customers from viewing the sales page,
takes the message and then lose some of them, I have no clue how many people tried to contact me and I never got the messages.
And the messages that it did record was sitting in an inbox inside the app platform! How ridiculous is that! And there was no you have message notification that let you know when you logged into the app.
Who would be going in and checking it for messages.
I had another app on my home page and as soon as someone filled it out, the message was sent directly to my email.
I contacted them and detailed what had happen. Someone from customer service responded that he went on my site and saw two pop ups and none of them was theirs. Seriously! I spend the time to write a detail of what happened, stated I contacted shopify and that they turned the app off and the only message I could get from this "customer service help" was that I have two pop usp on my site that is not theirs. That tells me how they really care about the money I pay them every month. STAY AWAY FROM THEM-THERE ARE OTHER APPS THAT WILL GIVE BETTER INFORMATION AND A BETTER CONVERSION RATE!
UPDATE 11/09/2016: I was working on something else and forgot to delete this app. Do you know that the developer NEVER contacted me again about the charges. But he kept on sending charges to shopify for me to pay for his app. So for 2 months I paid for this app and the developer never asked me if I got the issue resolved. HORRIBLE, HORRIBLE!!!!
I am watching this time for the end date because its the 22nd of the month and I keep forgetting and then I will delete them and NEVER USE THEM AGAIN.
How bad can you be that a customer reached out to you, wrote a horrible review of your app and you did not care enough to take the time to reach out to the customer and find out if you can help. THIS IS THE WORST APP ON SHOPIFY. All about money and not about customer service!!!!!!

Hipgearshop Com
Stati Uniti
5 mesi di utilizzo dell’app
Sendvio ha risposto 13 marzo 2019

This is a documented case where the merchant was asking for money after publishing this review.

This review was created 3 years ago. But, the merchant has been updating this review with new stories even years after removing the App. We will not negotiate with the merchant.

We launched our Popups feature 1 year ago. So, there is no sense for this review.

8 agosto 2020

I downloaded the app mainly for the welcome and exit pop up, which worked well, but make sure you check the auto email settings, which automatically send without you ticking enable. My customers were being spammed with the auto abandoned cart and checkout emails, complaining they were being spammed and why no was responding to their emails when i didnt even know my store was sending them these auto emails.

Bodycon Collection
12 giorni di utilizzo dell’app
15 ottobre 2017

I do not know how to use this app I do not want to continue with it. how can I disable

Stati Uniti
10 giorni di utilizzo dell’app
21 novembre 2022

Pesimo, Los correo llegan a Spam, emails go to spam no lo recomiendo. tener cuidado, solo llegana span

Circa 2 ore di utilizzo dell’app
Sendvio ha risposto 22 novembre 2022

Your account has been blocked in accordance with our usage policies because you tried to set up messages detected as a possible fraud attempt.

Tu cuenta fue bloqueada de acuerdo con nuestras políticas de uso debido a que intentaste configurar mensajes detectados como posible fraude.