Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
26 juni 2023

So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals.

Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.

Speech Savvy
Verenigde Staten
1 dag gebruiken de app
Sendvio heeft geantwoord 26 juni 2023

Thank you for your valuable appreciation. We really appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
- Customer Success Team

Bewerkt 17 augustus 2023

Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.

I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.

Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.

ALLRJ
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Sendvio heeft geantwoord 17 augustus 2023

Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.

14 september 2023

I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy

embolde.
Verenigd Koninkrijk
11 dagen gebruiken de app
Sendvio heeft geantwoord 19 september 2023

Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)

5 januari 2023

love, love, love this app!
Have all features that I need for my shop
have free plan included which is great for a start
very responsive support, Sarahy helped me a lot with a set up!

well done guys

Exciting Cities
Verenigde Staten
9 maanden gebruiken de app
Sendvio heeft geantwoord 6 januari 2023

Thank you very much for your comments! it is very rewarding to know that you are satisfied with our service. We will be glad to continue helping with anything you may need!
At your service,
Sarahy | Customer Success Team

11 augustus 2023

Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)

My Store
Verenigde Staten
2 dagen gebruiken de app
Sendvio heeft geantwoord 17 augustus 2023

Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :)
- Nallely (Customer Success Team)

3 maart 2023

I have tried a few others email marketing apps out there and this is one of the best.
The user experience is straightforward to understand which makes it a very enjoyable app to use.
Besides the support is very helpful and efficient when replying to messages.
I definitely recommend Sendvio!

Kawai Jewellery
Australië
Ongeveer 2 maanden gebruiken de app
Sendvio heeft geantwoord 3 maart 2023

We truly appreciate you took the time to share your comments. We assure you that we will always strive to meet all your expectations :)

22 september 2022

I use a lot of apps for my online store. This app has not only been helpful in my store, but the customer service is top notch. Sarahy popped up right when I was trying something new, ended up answering all my questions on the spot, and designing brand new pop ups from scratch in a very short amount of time. Very happy and would recommend!

Tradition Modern
Verenigde Staten
4 maanden gebruiken de app
Sendvio heeft geantwoord 22 september 2022

I really appreciate the awesome review you have given us! I was honored when you expressed your appreciation for my service.
Please let me know if there's anything I can do for you, big or small, I am always here to help :)
All the best,
Sarahy S

4 april 2023

Great customer service. I am happy with the support they provide. I would recommend checking out their app to design your own newsletters and email campaigns.

Tiscareno's Store
Verenigde Staten
3 maanden gebruiken de app
Sendvio heeft geantwoord 4 april 2023

Thank you so much for your awesome comments :D
We will be available to help with anything you may need!
All the best,
Customer Success Team

10 februari 2023

I recently had the pleasure of speaking with Sarahy from your customer service team and I just wanted to take a moment to commend her on the fantastic job she did. Sarahy was extremely knowledgeable, patient, and helpful in resolving my issue. Her friendly and professional demeanor made the whole process a breeze. I am truly grateful for the great service she provided and I just wanted to give her a well-deserved shout out. Thank you, Sarahy, for your excellent work!

ESTILLO
Australië
Ongeveer 21 uur gebruiken de app
Sendvio heeft geantwoord 10 februari 2023

Thank you for your beautiful compliments! I am honored and grateful to have received such a wonderful review of my service. It inspires me always to give my best to all users of this platform.
I hope to have the pleasure of offering you my help again for anything you may need.
At your service,
Sarahy | Customer Success Team

5 januari 2023

I was having trouble trying to understand the SMS automation, so I scheduled a call and a very nice lady by the name of Nallely answered all my questions and was super helpful! I recommend asking for her when you are having trouble understanding anything with the Sendvio app.

bGalvanized
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Sendvio heeft geantwoord 6 januari 2023

Thank you so much for your awesome comments :D
We hope you have successful email and SMS campaigns. We will be available to help with anything you may need!
Best regards,
Nallely | Customer Success Team