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*UPDATE*****And these type of responses are why I’m happy I didn’t actually get to pay as I was about to. And fyi I was not using since 2018 and was actually about to look at purchasing, the one star was an accident, but I think I’ll leave it now. Pay attention customers, this is the company that wants your money. This is the way NOT to do customer service. If your app worked you’d have had a paying customer. Good luck there, stellar way to respond to a review. *
Hmm I just tried using again after an update and none of the free features work anymore. I understand they need to get paid for their work, but a heads up would have been great. I was never sure it was helping our site or not as I never saw any significant change in our traffic. But I did like the water marking and alt text. Back to doing it by hand again I guess.
Thank you for your review. The problem could have been solved by simply using the free watermark tool in the product photo editor section. The Admin options are now member-only features. I hope you have a nice day.
I cannot chat with anyone there is no live chat feature available. adding this app messed with my reviews code
Hi, sorry about that, the live chat is temporarily offline because of an issue with our service provider. Can you please email us the issue, jason at engageify dot com?
The support team decided to challenge me on SEO and I was able to evidence that the support person's understanding was wrong and incredibly irritating to be so patronising when it wasn't even the reason why I was asking for support. So now, for everyone reading this - SEO King - if I delete your app do you delete everything done and optimised or is it left as is, but with us unable to change via your app. I want to remove your app, but I am worried that we are a slave to it. Does your app make a mess of people's site when removed?
Hi, we're always sad to see a long time member leave. Our app is always being updated with the latest SEO features, so you're welcome back anytime you want to use the most advanced SEO app on the Shopify. Our app does NOT make a mess when removed, but you should turn off the JSONLD and 404 Errors options before removing.
Don't use this app. Their service is the worst in the world. And this app is cheating. They said their advanced sitemap will help SEO, but actually messed up my SEO. That advanced sitemap makes google not able to crawl my website, and made my all products failed to validate. I wrote to them to ask how to delete their advanced sitemap, but they didn't respond. So, I go to their advanced sitemap to click on the red cross to delete, but they never told me in my shopify store redirect section still have their advanced sitemap redirect. So, I just deleted them. But suddenly, in my account, the image advanced sitemap showed up in sitemap section, I couldn't delete. I asked them, they no respond. So, I clicked on the update button, but their advanced sitemap auto turned on, that auto add advanced sitemap into my shopify store again. I requested them respond to me immediately to help me to fix. Even I called them, they didn't answer and still no response. So, I have to write this fact to tell the public. Don't get cheat by this app. That totally messed up my Shopify store SEO. And they don't care. Now I have to ask Shopify refund me.
We always aim to provide our customers with the best experience and support necessary to achieve their goals. In your situation, our customer service went above and beyond, even looked into your site’s coding to point out a theme bug for you or your theme developer to fix, which would solve your issue. But there is a limit to what we can do when it no longer involves to our app, and instead of following our advice you started to threaten us. Our team was patient with you despite you berating them, but we do not tolerate threats when we are trying to help you.
This app was great until I wanted to downgrade to the free version and looks like you can't use the free features anymore if you previously bought the subscription unless you buy it again.
O produto não funciona corretamente funcionalidades simples, como o avaliações de o produtos, além disso o suporte não responde as demandas e me parece ser apenas um boot com respostas automaticas. Estou cancelando o aplicativo.
Obrigado pela sua avaliação. Agora temos a versão 3 do SEO King, que certamente atende às suas preocupações. Embora nosso aplicativo não gerencie avaliações, nossa ferramenta JSON-LD é uma das ferramentas mais avançadas disponíveis. SEO King oferece mais de 30 recursos separados incluídos em um único aplicativo (tudo em um). Sempre que houver algum problema em qualquer uma de nossas ferramentas, nossa equipe de suporte emitirá uma correção alguns dias após ser notificada.
FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point,
VERY VERY RUDE CUSTOMER SERVICE<
Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer support is instructed temporarily block any aggressive and rude users. In any case, I think there was some mistake here, because this app was not part of the original issue, and in the end you got the membership you wanted!
The compression on my photos made them smaller and random sizes. Not very happy about this, also their support says they get back in a few days?????
Hi we provide support within 24 hours. Usually, within a few hours maximum, depending on time zone differences. We have addressed this with you, and you had selected an incorrect resize setting. You should select our Square Fill setting that would make your photos all square and properly aligned. This is an easy fix, you just need to change the setting and press Update All. Can you please update this review? Thank you
THIS APP WILL HURT YOUR SEO THEN CUSTOMER SERVICE WILL BE A COMPLETE NIGHTMARE AND SEO DAMAGING CODE WILL BE LEFT BEHIND ON YOUR THEME. CON ARTIST NOT LEGIT APP CODERS
Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share screenshots and other detailed information to understand the actual problem and offer the correct solution. However, whenever a merchant is aggressive with our team we have to distance ourselves. On installation, our app does NOT install any code or change your shop in any way. Our app is a suite of tools that allows our users to make single and bulk modifications to their shops. It is up to them to test the services and determine the correct actions. Although we offer some suggestions, it is ultimately up to the merchant to choose their path. Some features, such as product photos have full backups and can be restored anytime, but not all features can be restored. In most support cases, by kindly discussing with our technical team, merchants may figure out what may actually be working right or not. More often than not, we see merchants having some issue understanding some SEO concepts or the actual underlying problem - and very often it has nothing to do with this app. Feel free to uninstall the app anytime, with SEO Images you are never under any obligation or hidden contract. Best of luck