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FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!!
THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point,
VERY VERY RUDE CUSTOMER SERVICE<
Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer support is instructed temporarily block any aggressive and rude users. In any case, I think there was some mistake here, because this app was not part of the original issue, and in the end you got the membership you wanted!
The compression on my photos made them smaller and random sizes. Not very happy about this, also their support says they get back in a few days?????
Hi we provide support within 24 hours. Usually, within a few hours maximum, depending on time zone differences. We have addressed this with you, and you had selected an incorrect resize setting. You should select our Square Fill setting that would make your photos all square and properly aligned. This is an easy fix, you just need to change the setting and press Update All. Can you please update this review? Thank you
Unable to contact developers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, you can reach us via Live Chat in the app. We can take up to 1 business day to respond. We are closed over the weekends, unless it's for emergencies - we always scan our messages. Merchants must also be sure to ask a question in the live chat in order to get a full and proper response. Be sure to read the Instructions and FAQ sections in the app before requesting assistance. This does not warrant a 1-star review, since our app is of the highest quality. Thank you
THIS APP WILL HURT YOUR SEO THEN CUSTOMER SERVICE WILL BE A COMPLETE NIGHTMARE AND SEO DAMAGING CODE WILL BE LEFT BEHIND ON YOUR THEME. CON ARTIST NOT LEGIT APP CODERS
Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share screenshots and other detailed information to understand the actual problem and offer the correct solution. However, whenever a merchant is aggressive with our team we have to distance ourselves. On installation, our app does NOT install any code or change your shop in any way. Our app is a suite of tools that allows our users to make single and bulk modifications to their shops. It is up to them to test the services and determine the correct actions. Although we offer some suggestions, it is ultimately up to the merchant to choose their path. Some features, such as product photos have full backups and can be restored anytime, but not all features can be restored. In most support cases, by kindly discussing with our technical team, merchants may figure out what may actually be working right or not. More often than not, we see merchants having some issue understanding some SEO concepts or the actual underlying problem - and very often it has nothing to do with this app. Feel free to uninstall the app anytime, with SEO Images you are never under any obligation or hidden contract. Best of luck
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it the products pics dissapeared thank god they had a revert button. The reversed it and ok all my product pics came back. There app was not compatible. They told me we are refunding your money and you can move on. But after that I realized anytime I try to change one letter in the title or description all my pics would dissapear again which did not happen prior to this app. Shopify reached out to ask them for help to check code. There answer was your theme not my app. None of this had happened prior to the installation of this app and owner or support of this app is being very irresponsible about it. Now my theme is completely destroyed shopify tried to revert it and could not. I am leaving this detailed review to warn you if you install this make sure you have a backup and dont expect this app support to be of much help they put all the blame on you they will not give support. They will say why don't you move on?
Hi, I remember the situation, yes it was a theme issue. This app does not lose product photos, nor prevent product photos from appearing on a product page. The new theme had some css or javascript bug that was hiding the product photo thumbnails, I believe that was the issue, and unfortunately we don't have the ability to fix this for our merchants. This is outside the scope of our business (although we understand the issues quite clearly). In these cases we offer full refunds!
ChatGPT
"New to this game, I noticed my store's score dropped from 75 to 40 since I started. Despite being a paid member, there are additional charges for AI, which I believe should be included in the plan. Currently, I'm unable to use the app due to an ongoing update. The interface is challenging, lacking simplified solutions, and requires some prior knowledge to navigate effectively. Interestingly, my store's original speed was better when I used free apps, so I'm uncertain about the benefits of this service. The fee seemed reasonable, but the store takes 1-2 days for optimization, scanning, and fixing, which is quite lengthy. As a result, I can use it only about 15 times a month, which is limited considering the time it takes for each process."
Hi, your site has a 17MB video in the banner. This is causing the issue. It has nothing to do with SEO King. SEO King is designed to let users manage their own optimizations. You can control all the settings and make the changes you want. It cannot compress videos, nor does it state that it can. You shouldn't leave 1-star reviews for features that are aren't provided. I also sent you a report that shows this issue precisely.
Worse customer service ever. No one responds to your messages and help you. I had in for one month and no one even bothered to respond to my messages.
Hi, we responded to you via email, however your "customercare@" email account is not functioning correctly. The email was never read. Shopify is a business platform and reviews should be professional and never left in anger to damage another business over a simple correspondance issue. We also ask for 24 hours to respond to any message in case of time zone differences. SEO King provides a large number of features, at a low cost, with a collection of over 200 FAQs to help merchants. This is not a 1-star application by any means.
Very poor service, I tried to talk to them in Chat
And they did not answer for a few days and then blocked me from talking to them in Chat.
I subscribed for the $7.99 per month plan. however i accidentally deleted the app. when i re-installed it back, my subscription was gone. I sent a request to their support to recover my subscription but i never received a reply.
Hi, we've messaged you several times about this sent to your gmail account. Please check your email account, or the in-app live chat history, and you'll see we've replied last week. We never go silent. If you don't hear back from us, its probably because you're having email issues, which is surprisingly common.