SEO King

Hi, sorry you had an issue, but resolving some issues with compatibility may require days or even weeks (since we have lots of other pressing issues). When users lack patience, usually our response is to explain that a fix is not currently possible and they should find a different app. We're only human... and at times we just don't have the resources available!

Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)

Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer support is instructed temporarily block any aggressive and rude users. In any case, I think there was some mistake here, because this app was not part of the original issue, and in the end you got the membership you wanted!

Hi we provide support within 24 hours. Usually, within a few hours maximum, depending on time zone differences. We have addressed this with you, and you had selected an incorrect resize setting. You should select our Square Fill setting that would make your photos all square and properly aligned. This is an easy fix, you just need to change the setting and press Update All. Can you please update this review? Thank you

Hi, you can reach us via Live Chat in the app. We can take up to 1 business day to respond. We are closed over the weekends, unless it's for emergencies - we always scan our messages. Merchants must also be sure to ask a question in the live chat in order to get a full and proper response. Be sure to read the Instructions and FAQ sections in the app before requesting assistance. This does not warrant a 1-star review, since our app is of the highest quality. Thank you

Obrigado pela sua avaliação. Sempre que você se deparar com um problema, entre em contato com nosso suporte ao cliente. Temos ferramentas personalizadas para resolver facilmente determinados problemas. Nossos registros indicam que suas otimizações foram bem-sucedidas e que você ainda as possui em seu site. No entanto, existem possíveis problemas quando os comerciantes têm outros aplicativos de terceiros instalados que modificam fotos de produtos, causando possíveis problemas com fotos (quando vários aplicativos tentam otimizar/editar as mesmas fotos). Sempre incentivamos os comerciantes a entrar em contato com o suporte em caso de dúvidas, pois sempre queremos fornecer as melhores soluções.

Hi, sorry you had an issue - we take all issues seriously - but our customer service reps explained to me that you berated them on multiple occasions. We asked you to share screenshots and other detailed information to understand the actual problem and offer the correct solution. However, whenever a merchant is aggressive with our team we have to distance ourselves. On installation, our app does NOT install any code or change your shop in any way. Our app is a suite of tools that allows our users to make single and bulk modifications to their shops. It is up to them to test the services and determine the correct actions. Although we offer some suggestions, it is ultimately up to the merchant to choose their path. Some features, such as product photos have full backups and can be restored anytime, but not all features can be restored. In most support cases, by kindly discussing with our technical team, merchants may figure out what may actually be working right or not. More often than not, we see merchants having some issue understanding some SEO concepts or the actual underlying problem - and very often it has nothing to do with this app. Feel free to uninstall the app anytime, with SEO Images you are never under any obligation or hidden contract. Best of luck

Hi, I remember the situation, yes it was a theme issue. This app does not lose product photos, nor prevent product photos from appearing on a product page. The new theme had some css or javascript bug that was hiding the product photo thumbnails, I believe that was the issue, and unfortunately we don't have the ability to fix this for our merchants. This is outside the scope of our business (although we understand the issues quite clearly). In these cases we offer full refunds!

Hi, we responded to you via email, however your "customercare@" email account is not functioning correctly. The email was never read. Shopify is a business platform and reviews should be professional and never left in anger to damage another business over a simple correspondance issue. We also ask for 24 hours to respond to any message in case of time zone differences. SEO King provides a large number of features, at a low cost, with a collection of over 200 FAQs to help merchants. This is not a 1-star application by any means.