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I subscribed for the $7.99 per month plan. however i accidentally deleted the app. when i re-installed it back, my subscription was gone. I sent a request to their support to recover my subscription but i never received a reply.
Hi, we've messaged you several times about this sent to your gmail account. Please check your email account, or the in-app live chat history, and you'll see we've replied last week. We never go silent. If you don't hear back from us, its probably because you're having email issues, which is surprisingly common.
The app forced me to rate 5 stars while I was still trying figure out how it works. It caused problems on my website. The photos always disappeared even though I tried to fix them, at least twice, it took me a whole day or more. I contacted the support team. They was running something (that they said it will fix the problem). After their process finished, I checked my website, all the logos I added disappeared, and some photos still not showing up. I contacted the support team again. But after he knows that I'm using the free version, he said there's no support , he said "he has to go back to work" and "good luck with the rest", then he went away leaving me with my questions. That's so irresponsible and so rude , because the problem I'm facing now is caused by the process he was running on his end. Now even though I want to uninstall the app, I have to restore all of my photos, one by one.
Misleading about charges. This app IS NOT FREE! There is NO FREE PLAN AVAILABLE! There are other SEO optimizations that give a free trial but are clear on charges.
Hi, this app has a lot of free features including image optimization, image renaming, and alt texts editing. However, our one-click bulk processing features do require a one-time payment or membership plan. We make this very clear in all aspects of our app, including our listing, FAQ page, and refund policy. Like the merchants that use our software, we are a business that depends on sales to support our developers, marketers, and administrative staff and servers. I hope you consider removing this review as it negatively impacts our product without just cause. Best Regards
Was Supposed to be on the Free Plan, used the app less than 11 days and uninstalled app. Suprised to see a $69.99 Shopify Bill, that was being declined by my card(why I was on the Free Plan) and Shopify was threatening to restrict access to my store because of it. So, I contacted billing@ for the app and explained the issue. I was given a $60 credit towards the $70 bill for one months usage (11 Days) of a FREE PLAN! Lol $10 I couldn't really spare but had to in order to keep my store from being restricted.
Will Not Be Using their apps again.
You purchased the plan, used the app to optimize your store many times, and then asked for a refund mid month. Of course we will charge you for at least a month usage - we don't provide prorated refunds. In fact, we were under no obligation to refund you at all as it was past our 72 hour policy. We refunded you kindly, and you decided to leave this review and accuse us of having done something wrong. Outrageous!
Faced problems with automated picture update and it missed up two products and duplicate photos and decrease of speed of website by factor of two. Software support was prompt, active and engaging then quiet. Challenges will always exist but with great and prompt service will go through all these hurdles. Great idea but needs to perform well.
down time to fix these problem 2 days and I had to take my website offline.
Not only didn't this app work correctly on every image, it DELETED some of our product images. Restoring the changes that were made in hopes that our files are put back without having to manually crawl through our website to see where there are errors. Really hope Shopify considers cleaning out apps like this from their store.
Not happy. Do not use this app. This app changed all my product URLs and my website got disapproved in the merchant center. They use the Black Hat SEO strategy to show you good results which is bad for the long term.
Hi, we're sorry to hear this. The products URL rewriting tool is Off by default - it must be manually activated. SEO King has many features that can be activated and merchants should always be cautious when activating certain features such as URL rewriting. We did not receive any support requests from your shop, and we may have been able to provide a rapid solution if the issue was identified by our staff. We provide hundreds of FAQs in the app to help explain all the features and to try to mitigate any potential confusion with making bulk changes. Best regards
Not worth it. We paid for the APP and then it stopped working. If you want to return the images back to the way they were before, you will need to do it one by one NOT in bulk. Their servers are really slow. Paid for nothing and no refund.
les abia puesto una buena opinion pero me acabo de sacar la app y ya no me deja entrar y ya pague :C o y el de soprte no me a resuelto ni la primera pregunta que por que no habla español:C cero estrellas:C
Useless! Instead of cropping the picture with the image of your product in the middle, it leave a cheap looking border on either side of the image. Paid $4.99 to get them like that, then uninstalled it and did them properly myself. No refund either