SEOAnt ‑ AI SEO Optimizer

SEOAnt ‑ AI SEO Optimizer

Arvostelut (1 415)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 92 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
1. elokuu 2024

This app broke all of our Google links. Had to spend a couple of hours redirecting links all day and now have to figure out how to get Google to not send every link to a/p/ on our urls.

Do not recommend.

Wav Warehouse
Yhdysvallat
19 päivää sovelluksen käyttöä
SEOAnt vastasi 8. elokuu 2024

Hello There,

Good day!
I hope this message finds you well.

We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused.

Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings.

For example:
If you search the website address wavwarehouse.com in the “Search box,”

When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP.

If you type the website URL link in the “link direct box,”

When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function.

To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days.

If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right.

Thank you again for bringing this to our attention and for your understanding and patience.

Respectfully,
SEOAnt Support of Channelwill

Muokattu 5. elokuu 2024

claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank

Eurceys' Flava®
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
SEOAnt vastasi 31. toukokuu 2024

Good Day😊

I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.

We would like to address each of your concerns thoroughly for your reference:

1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.

2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.

3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.

We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.

Your feedback is highly appreciated!

Best Regards,
SEOAnt Support Team of Channelwill

25. toukokuu 2024

When I press Site speed - the fixing button, my products have been reduced to a very small size. I sell clothes and accessories. Photos very important for me. The photos was already 200-250 KB, why app making 20-35 kb photos a lot smaller!

I will get the system back, but it will go on my sales. It is really sad, the efforts I have given for months went to go nothing with a app.

I do not recommend!

KEIKI
Suomi
6 päivää sovelluksen käyttöä
SEOAnt vastasi 27. syyskuu 2024

Good Day!

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time.

We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality.

Please don't hesitate to contact our support team directly—we are here to help in any way we can.

Warm regards,
SEOAnt Support Team of Channelwill

8. huhtikuu 2024

Don't waste your time here, nothing but headaches; and we concur with all previous 1-2 star reviews. Seems nothing has changed since the first negative review, clear sign that nothing will.

Packstore
Australia
12 päivää sovelluksen käyttöä
SEOAnt vastasi 13. huhtikuu 2024

Hi,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services.

We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon.

All the Best,
SEOANT Team

Muokattu 21. toukokuu 2024

Slowed my store down on unistall

Farmhouse Kitchen and Bath
Yhdysvallat
Päivä sovelluksen käyttöä
SEOAnt vastasi 27. syyskuu 2024

Hello there,

We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us.

Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly.

Your satisfaction is our priority, and we are here to help in any way we can.

Thank you for your understanding and patience.

Warm regards,
SEOAnt Support Team of Channelwill

Muokattu 19. heinäkuu 2024

Apex Discount USA
Yhdysvallat
11 päivää sovelluksen käyttöä
SEOAnt vastasi 16. heinäkuu 2024

Hello there,

We are truly sorry to see that your experience with our app did not meet your expectations. Your feedback is incredibly important to us, and we would appreciate the opportunity to understand your concerns better.

If you have any specific issues or questions, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that we address any problems you may have encountered.

Thank you for your understanding.

All the Best,
SEOAnt Support Team of Channelwil

13. joulukuu 2023

I am a company that works with 100+ brands in Turkey. I have been using a different application for a long time. I used SEOAnt to try it out, but I removed it before the trial period expired for 3 days, but despite this, $59 was debited from my account without any warning or notification. I request a refund and a refund regarding this matter.

hiandco.co
Turkki
10 päivää sovelluksen käyttöä
SEOAnt vastasi 27. syyskuu 2024

Good Day!

We sincerely apologize for the inconvenience and any confusion caused regarding the charges. It appears that the subscription fee was applied because the cancellation occurred after the trial period had expired.

However, we completely understand your situation and are more than happy to assist you with the refund process. Please reach out to our customer support team, and we will promptly handle your refund request.

Your satisfaction is very important to us, and we are committed to resolving this matter swiftly.

Thank you for your understanding and patience.

Warm regards,
SEOAnt Support Team of Channelwill

25. lokakuu 2023

Signed up for free trial, they immediately tried to bill me $50 so i cancelled and unistalled the app. They continue to try and charge me through shopify which i absolutely will not pay. Now i am going to lose my shopify account as shopify wont get invloved and there is no way to interact with SEOAnt, email has been sent but no reply.

John Lloyd
Yhdistynyt kuningaskunta
10 minuuttia sovelluksen käyttöä
SEOAnt vastasi 27. syyskuu 2024

Hello there,good day!

We are truly sorry for the inconvenience and distress this situation has caused. We fully understand how important it is to have a seamless experience, and we deeply regret any frustration you’ve encountered.

Please rest assured that we are committed to resolving this matter for you. We would be more than happy to assist you with the refund process and ensure that everything is handled promptly. Kindly reach out to our customer support team, and we will address your concerns immediately.

Your satisfaction is of utmost importance to us, and we are here to help in any way we can. Thank you for your patience and understanding.

Warm regards,
SEOAnt Support Team of Channelwill

16. syyskuu 2020

You have to be very careful with this app.
1. In my case app created massive double meta title and better desription. Due to this Goole rating fall down below zero and SEO FU.
2. 404 redirect caught only 1-2% of issues.
3. Customer service never replay on my email.

Sex Supply Shop
Yhdysvallat
Yli 2 vuotta sovelluksen käyttöä
SEOAnt vastasi 16. syyskuu 2020

Thanks for reaching out. Sorry for the inconvenience the app caused you. It seems there is some misunderstanding. We appreciate if you could listen.

1. When you edit meta title and better description by our app, it will replace the Shopify data. If there are the double meta title and better description, might because there are several apps you used. Do not worry about that, we could help to remove it.

2. We have report you 404s email every day, it seems that you haven't redirected them. Sorry to say that, the feature only detects 404 links the first time you install, we are upgrading.

3. We checked the email we have not received the email from you, the last one is on December 6, 2019. There are many emails, questions, we are trying to reply all, if we miss the one, please contact us to confirm.

Thank you for your patience and your support. We are looking for the talk further.

Nice all day.

27. helmikuu 2022

BEWARE!!! I do NOT recommend this app. They said they would optimize my site - when I asked for them to provide me what that means/ how that would affect my site they said not to worry it will just make the site speed faster. They downgraded the quality of ALL of my images, removed ALL pop-up sign up forms, ALL without my permission. Did this during a sale I was running on my site - performed the actions on a Friday and here it is on a Sunday and their support team is telling me I have to wait for their working hours to fix it. Do not give them access to your code - they don't provide any details on what they do and clearly don't have the support to fix anything in a timely manner. I will probably end up having to spend a bunch of time figuring out all the changes they made to my code and hire someone to fix it. Not worth it, don't do it.

Vivian Rose Shop
Yhdysvallat
Vuosi sovelluksen käyttöä
SEOAnt vastasi 27. helmikuu 2022

Hello Vivian,

We're sorry, we'd love to double-check the site for you and fix any issues caused by optimization, we'll deal with it and get back to you within 24 hours of your authorization. I wish you all the best, business and family. Looking forward to reply.

Sincerely,
Giraffly Team