SEOAnt ‑ AI SEO Optimizer
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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It looks like a good app had concerns over extra costs, and some other issues but explanations were not helpful so uninstalled
Good day!
We sincerely apologize for any inconvenience you experienced with our app and understand your concerns regarding extra costs and other issues. We appreciate your feedback and regret that our explanations did not meet your expectations.
If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out to our customer support team. We are here to help and will do our best to address your concerns.
Thank you for your understanding, and we appreciate your time.
Warm regards,
SEOAnt Support Team of Channelwill
Very attentive customer support. Very responsive. I'm still assessing the optimizer.
Great customer service and easy to use. Today, I worked with Reymae, who was very helpful. I am still checking out the app as I am new to this process.
Hello There,
That's wonderful to hear! We're glad that you find our customer service great and the app easy to use. We're also happy to hear that Reymae was able to provide helpful assistance. Thank you for your positive feedback!
All the Best,
SEOANT- Team
Great
Hi there，
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our app. Your satisfaction means a lot to us, and we’re always here to help if you need anything further.
Warm regards,
SEOAnt Support Team of Channelwill
good
Thank you for giving us a 5-star rating. We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!!
it's great for the help
Hi,
Thank you for your positive feedback! We're thrilled to hear that our app has been helpful for your website and we hope to continue providing excellent customer support. If you need further support, please feel free to contact us. Thank you!
All the Best,
SEOAnt Support Team of Channelwill
it is a great app, hi recommended
Thank you for the recommendation! We are thrilled to hear that our app has been helpful in enhancing SEO. We will continue to work hard to provide the best possible experience for our users.
If you need further support, please feel free to contact us. Thank you!
really good
Thank you for giving us a 5-star rating. We are really grateful to feel that we served you well.
If you have further questions or concerns, please feel free contact us any time!!
simple et efficace
That sounds great! I'm glad to hear that the app has been helpful for your business.
If you need further support, please feel free to contact us. Thank you!
claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊
I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.
We would like to address each of your concerns thoroughly for your reference:
1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.
2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.
3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.
We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.
Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.
Your feedback is highly appreciated!
Best Regards,
SEOAnt Support Team of Channelwill