SEOAnt ‑ AI SEO Optimizer

Hi there,

That sounds great! I'm glad to hear that the app has been helpful for your business and that you've had a positive experience with our customer service.

If you need further support, please feel free to contact us. Thank you!

All the Best,
SEOAnt Support Team of Channelwill

Salut

Merci pour vos commentaires positifs ! Nous sommes heureux d’apprendre que vous appréciez la version gratuite et que vous la trouvez utile. Si vous avez des suggestions ou des commentaires à nous faire, n’hésitez pas à nous le faire savoir.

Tout le meilleur,
L’équipe de support SEOAnt de Channelwill

Good Day😊

I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below.

We would like to address each of your concerns thoroughly for your reference:

1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions.

2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email.

3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section.

We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction.

Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us.

Your feedback is highly appreciated!

Best Regards,
SEOAnt Support Team of Channelwill

Hello there,

Thank you for giving us a 5-star rating. We are really grateful to feel that we served you well.

If you have further questions or concers, please feel free contact us any time!!

All the Best,
SEOAnt Support

Hello there,

Thank you for giving us a 5-star rating. We are really grateful to feel that we served you well.

If you have further questions or concerns, please feel free contact us any time!!

All the Best,
SEOAnt Support Team of Channelwil

Hi there,

That's wonderful to hear! We're glad you found the program to be nice as well. Don't hesitate to reach out if you need any further assistance. Thank you for your feedback!

All the Best,
SEOANT- Team