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I uninstalled your app after trying it for 5 minutes and you have been charging me $20USD for 7 months now. I would like a refund of the unauthorised charges right away please. Even your invoice says UNINSTALLED APP but you con't to charge me.
Hi there,
I wanted to follow up with you publicly as you have stopped responding to our emails privately. You initially installed the app on February 28th, and emailed us on March 1st to make use of our free theme adjustment service. We did that on March 1st.
On August 22nd you both emailed us and left us a negative review stating that you had never used our app, which was responded to that same day by our support team. Becca, one of our customer success advocates, was able to secure you a refund from Shopify Billing on August 25th. We have tried contacting you again via email as well as by phone three times to convey this, and it shows that you read the email from our team on August 25th.
As you sent an email “demanding a refund” and you received said refund- is there anything else we can do to make you happy? We at venntov strive to make all of our customers happy, and want to ensure that we gave you a stellar customer experience.
Please email hello@venntov.com if there is anything else we can do to meet your needs.
Best regards,
Rhian Beutler
COO/Co-founder
After I used it, the title of the product page was changed into Facebook. My Bing advertising account was blocked. I can't find their customer service after deleting this app. Now I don't know how to set it back
Hi there,
I'm sorry that you have had a negative experience with our app. We have tried to reach out to you to chat about your experience, but it looks like you aren't getting our emails.
I would like to clarify that our app can't impact either the title of the product page on Facebook or create an impact in regards to your Bing advertising account.
Our customer service information is readily available on our website, our app listing, and as I mentioned earlier, we have emailed you two times to try to make this right. ( We always reach out before responding publicly so we can solve this in the back end, but as mentioned, I am concerned that you are not receiving our emails).
Please email us at support@seomanager.com so we can help you.
Best regards,
Rhian Beutler
President+ Co-founder
venntov
was unable to access the app!!!
I am removing the app for 2 reasons. 1) It's a paid service, I expect them to reply to my emails, they don't. They will reply once, and as they don't answer my initial question, I'll email them again. They have never replied and this has happened a few times 2) All they do is pull in different information from different sources into a dashboard, so you could do it yourself for free. It's great if you don't have a clue about SEO to get you started but I find they have no good resources. It's a nice gimmick to have when you have money to waste. And also, I have a tool that enables me to find and fix 404. I always get the notification from SEO MANAGER a long time after I've applied the fix. So I keep getting 404 errors that have already been fixed.
Hi,
I hope this finds you well. I wanted to personally reach out to you as we try to not publicly address negative reviews unless there is no other way to resolve them. At venntov we aim to give all of our merchants a great customer experience but have obviously failed in doing so with you.
We have emailed you multiple times upon receiving this review in order to make things right, but have not gotten any response. I know sometimes emails get caught in spam filters and understand your frustration and want to make things right.
Please email me at support@seomanager.com - we are hoping to turn this negative experience into a positive one.
All the best,
Rhian Beutler
COO
Using this app from quite some time. Working as per the instructions given in the videos. Still there is no change. Wonder how many days it will take. I do believe SEO is not a overnight task, but still no success.
Immediately after installing the app, developer follows up with you for review. Even before you get to know the advantages of this app, many post review on good support in integrating this app by developer.
Can any one tell how many days it will take to show results...?
UPDATED
They promised me to full refund of my payments after uninstall the app. But 2 months passed already and replied them and never replied me back. Stay away they do not give any refund or keep their promise!
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I have been using this app for 2 and a half months and all of my previous SEO works gone. I tried to contact the Support team by writing them maybe 4 times but never got any response. They only give e-mail support to which they never reply. I will open a chargeback with my credit card to this application because they are unresponsive and never give support to buyers as I can see for myself. Now I started to replace my previous works back one by one. I have lost my traffic and decreased my visitors due to this application. It does not worth it and My strong recommendation never to pay anything for this application. There are tons of alternatives even they are free. I hope now someone can see my message and contact me. But it is too late because your customer care is zero.
Hi there,
I hope this finds you well.
I have to admit we are quite perplexed by this review- as the only emails we got from you that went unanswered were after our (clearly stated) business hours last night. When you emailed us last night (twice) you got our auto-responder saying we would be back in the office at 8 am PDT. We promptly responded to your email upon our return to the office, but by that time- you had already written this review.
We also communicated with you in November, but all of your emails were answered, and questions were resolved. If there are emails that we are not getting it is imperative that we know.
We at venntov pride ourselves on excellent customer service, and we do have clearly stated business hours, as it is also important that our team gets to rest- which empowers them to always give great service 100% of the time.
Our Direct of Product, Rob, has already reached out with an in-depth email explaining to you why our app does not cause performance delays.
Further, I want to make it clear that it is impossible for SEO Manager to impact your site performance in relation to speed.
When I quickly glanced at your store on desktop and mobile I noticed no less than 4 interstitials (popups) on mobile, and 5 on desktop.
Google has made very clear statements in the past that interstitials negatively impact your site ranking. Furthermore, they have also made it clear that mobile performance is indexed before desktop performance.
Moreover, I was able to do a quick site audit via Lighthouse for your store- and your performance ranking of 13 is never attributed to SEO Manager. You have many performance challenges with your store, but I can assure you that SEO Manager does not contribute to this.
Further, your SEO score of 91 from Lighthouse specifically mentions tap targets as being one of your main challenges. Tap targets relate to interstitials and also impact accessibility. This will negatively impact your ranking and should be rectified as soon as possible.
This is all a very long way of saying, I am sorry that you feel that you had a negative experience, and we hope that you respond to us so we can make this right.
I do want to acknowledge, however, that your emails did not go unanswered, and our app did not negatively impact your site ranking.
Please email back our team ASAP.
All the best,
Rhian Beutler
COO/Co-founder
Average ranking on google has got worse since installing this app. I have sent 3 questions to support and NONE have been answered. NO SUPPORT.
Update. Finally got some response after leaving this review but it really didn't answer the questions I had. I responded to the email to get further answers and clarification and at this time it has NOT been responded to so I renew my 1 star review. NO CUSTOMER SERVICE
Hey there!
Here at venntov we strive to give excellent support, unfortunately sometimes our emails get caught in spam filters. Our Director of Product has reached out to you directly (CCing your contact email from the store). If you still do not receive this email, please email us at support@venntov.com. We want to make this right for you, and apologize for any frustration this has caused.
Best wishes.
Just not something that works with my business.
This is the worst app that you can use. It will crush your HTML code and you will have so many issues with SEO. There is no support. You have to wait 15 days to hear from someone and they are giving generic response. Do not use!
Its like any other useless and waste of money. I did not get to see any improvement or any movement in traffic..Not worked for my site at least.