SEON Fraud Prevention

We run a store where we have online orders and subscriptions managed by Recharge as well as offline orders and subscriptions that are imported into Shopify via a custom Recharge API integration. As a result, we have to utilize a non-shopify payment processor (Authorize.net). That put us at a much higher risk of fraud and we were seeing waves of fraud until we installed the SEON app. After a short learning curve, we were able to block every fraudulent order attempt using SEON, which removed a large headache for us. To make things better, you can change weighting or turn off well over a hundred different indicators to fit your specific needs if you have more complex business needs like we have. They are also really good guys and are available to help tweak your settings to make sure your filters are dialed in. Highly recommend.

Amazing service!! Had some questions and was helped almost immediately! I’ve had some chargebacks recently, and needed a solution for better analyzing orders. I’m sold with SEON! Thanks team!!

I installed Seon to protect my business from fraudulent transactions. Walter was very helpful, not once but twice. Both times I had questions he not only answered them, and fixed them for me he also showed me where to look. It is reassuring to know that someone is there to help if one is unsure.

Realmente no me he dado cuenta de lo "desprotegido" que estaba hasta que he tenido dos fraudes con tarjeta en la misma semana. Esta aplicación te brinda mucha información para poder evaluar si la compra se trata de una compra real o un fraude. SEON te añadirá en cada compra una etiqueta de riesgo y si aprueba o deniega la compra puediendo escoger que lo haga de forma automática o interactuar tu de forma manual. Las tarifas de precio son muy razonables y el servicio técnico es fabuloso. El primer día de uso hablé con un técnico (Walter) y me dió una serie de consejos muy útiles. Realmente no podría estar más contento y ahora me siento mucho más seguro a la hora de enviar productos puesto que tengo una información y un análisis muy valioso que me hacen estar mucho más tranquilo. Muy recomendable!!!!!

Very detailed and configurable. Provides checks that I never thought possible. An indispensable tool.

Love the app. If you understand the chargeback process, this app provide the tools needed to prevent and fight chargebacks. It has more insights on orders necessary to make an informed decision about the order fulfillment process

We needed an app to help identify potentially fraudulent orders but we wanted something that was easy to setup, simple for our staff to use on a day to day basis, and in our budget. SEON has met every expectation! The setup and onboarding process was quick and easy. Once setup was complete, every new web order was screened without issue. Our staff really likes how seamless the integration is with Shopify and our management team loves how much time it saves. Now we only need to review orders that have been flagged. Since starting to use SEON, we have been able to significantly reduce the number of fraudulent orders we have received (from 2-5 per week to 1-2 every other month).

Excellent support and app, Walter help me with some questions that i had about the plans and how the rules works and he clarify me all that without any problem

I installed the app on my custom-made clothing and dinnerware Shopify store. The app was easy to set up and integrated into my store theme. And I was able to get hold of customer support quickly. I decided to keep this app for its excellent customer support.

SEON support team very good, online timely solutions to many of my problems.My store recevied Fraud order every week, also suffered a lot of losses,so I desperately needed a powerful App like Fraud fighters.