Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 79% recensies zijn 5 sterren
  • 13% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
Bewerkt 30 oktober 2020

Looked good at first sight but problems getting it working (wouldn't recognise customers when trying to add appointments via the app rather than customers booking themselves on website). Support has been difficult to raise and keep engaged on our problem.

H&B Style
Verenigd Koninkrijk
17 dagen gebruiken de app
17 februari 2022

Great planner, effortless integration. I wish though I could customize the emails more and send it as if it's my email address.

colorsbylacey
Verenigde Staten
Ongeveer 7 uur gebruiken de app
8 juni 2020

is not really helpful for a hairdresser salon i need you to call me please and work it out in better condition to use those app for my business

Dealis hair & records
Australië
7 dagen gebruiken de app
Sesami Inc. heeft geantwoord 9 juni 2020

Hi there and welcome to Sesami!
There's no need to rate us 1 ⭐️ to get our attention. Think about it this way; we're on a mission to help you no matter if you're on free or paid plan or what star you rate us. We'll contact you soon.

26 juni 2022

I've setup this app, it works great no problems and has great integration with both POS and online store channels but still lacks multiple reservation per a POS cart which is critical for our business.

Ambre&Musc
Frankrijk
7 dagen gebruiken de app
29 april 2021

its okay so far, I am still learning it. Will leave another review at a later date on how it goes. thanks

embellishedbym
Verenigde Staten
4 dagen gebruiken de app
Bewerkt 7 september 2019

UPDATE!! BEWARE!!!

The review below is from my client whose site I installed the Sesami App in. This is from me, her web developer.

Not only was this a terrible experience to install the Sesami app only to find out that one cannot in any normal way reschedule the appointment for the customer. To do it normally you have to refund the client and then charge them again. Owner says he is working on the feature to allow rescheduling but it is not on the horizon yet at all. He has some lame workaround no one would want to deal with. In my opinion, he shouldn't even have his app listed without a rescheduling feature and he has managed to get to the top of the booking apps fooling Shopify customers.

WORST PROBLEM!!!
It cost my client about $300+ of my time to install and uninstall. I asked owner to please cancel and not charge my client, yet today my client was charged $19.99 for an app the owner clearly knows she is not using and promised to cancel the payments for....

To make matters worse... as I write this I have been sitting first on hold via phone for 25 minutes with Shopify and now giving up on the phone almost 40 minutes with Shopify's customer service chat and I still haven't gotten this fixed. Hopefully, within the next half hour, someone at Shopify can stop my client from continuing to be charged and refund her $19.99.

--------->>>

I used the app to help with booking appointments - but it has no way to cancel or re-schedule. Very unhappy experience - so cancelling. The release is pre-mature.

Komilla
Verenigde Staten
6 dagen gebruiken de app
Sesami Inc. heeft geantwoord 29 augustus 2019

Thank you for your review. Cancelling a booked appointment on Sesami is done at the click of a button as outlined here https://sesami.co/faq/. For re-scheduling, essentially you need to cancel and re-book at the new time. If you don’t need to give a refund you can simply assign no monetary value to the new booking (in the admin panel)

Can this experience be better? Of course! We’re fully integrated with Shopify, that’s why we deal with orders and refunds to make everything seamless. Including accounting, order history, customer tracking and so on. We’re committed to our vision, and are striving to enhance this experience by introducing an easier re-scheduling function in the upcoming months.

We explained the process to your developer and are always available to demonstrate this on a call. Please reach out anytime or book a call with us here https://sesamiapp.myshopify.com/

17 november 2020

I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.

Daniel Alain
Verenigde Staten
5 dagen gebruiken de app
Sesami Inc. heeft geantwoord 17 november 2020

Hey Julie,
Sorry to hear that your experience with Sesami has not been what you had expected. Although I just checked the communication history and I saw we did reply to your two emails on Wednesday and Thursday within hours. And for the collab access, we requested if you can kindly share the request code on Thursday at 09:01 am EST which we didn't heard back from you.

Regarding the checkout, you are right that it's not the best user experience having customers going though it while booking a free appointment. However to achieve the best integration with Shopify and track all customers' touch point, we create our appointments out of Shopify orders. Which comes so useful when using the data to create customized journeys and personalizations. More explained here https://help.sesami.co/hc/en-us/articles/360045236513-How-do-clients-skip-the-cart-and-checkout-

Having said that, we're working on an exciting new feature which let your customers book without going through the checkout and this is currently in development. Ref. https://sesami.co/app-features-status/

We appreciate you re-consider your review as we're here for good and helping thousands of businesses, specially through this difficult time to run their businesses safely and efficiently.

Also, please feel free to book a call with us to walk through any other questions you may have: https://sesamiapp.myshopify.com/products/book-a-demo

22 september 2022

Only feature I'm missing is having a way to put a maximum capacity per class. And allowing customers to book only up to that capacity.

KINETIQQ Gym
Filipijnen
2 dagen gebruiken de app
Sesami Inc. heeft geantwoord 22 september 2022

Hey there,
Thanks for your review!

This feature does actually exist :)
As we already sent this info directly to you. Ref. Help guide: https://help.sesami.co/hc/en-us/articles/360052498913-Group-Appointments

Did you know we do offer a dedicated onboarding session in which we help you setup Sesami in the best way possible for your business model? Make sure you don't miss that :)

13 september 2020

Was good thanks

Dreamseekerssleep
Australië
2 dagen gebruiken de app
Bewerkt 16 november 2020

Easy to set up application, I did not have any issues. I'm looking forward to trying it out and seeing how it works.

Hazel Chicago
Verenigde Staten
3 dagen gebruiken de app