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UPDATE!! BEWARE!!!
The review below is from my client whose site I installed the Sesami App in. This is from me, her web developer.
Not only was this a terrible experience to install the Sesami app only to find out that one cannot in any normal way reschedule the appointment for the customer. To do it normally you have to refund the client and then charge them again. Owner says he is working on the feature to allow rescheduling but it is not on the horizon yet at all. He has some lame workaround no one would want to deal with. In my opinion, he shouldn't even have his app listed without a rescheduling feature and he has managed to get to the top of the booking apps fooling Shopify customers.
WORST PROBLEM!!!
It cost my client about $300+ of my time to install and uninstall. I asked owner to please cancel and not charge my client, yet today my client was charged $19.99 for an app the owner clearly knows she is not using and promised to cancel the payments for....
To make matters worse... as I write this I have been sitting first on hold via phone for 25 minutes with Shopify and now giving up on the phone almost 40 minutes with Shopify's customer service chat and I still haven't gotten this fixed. Hopefully, within the next half hour, someone at Shopify can stop my client from continuing to be charged and refund her $19.99.
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I used the app to help with booking appointments - but it has no way to cancel or re-schedule. Very unhappy experience - so cancelling. The release is pre-mature.
Thank you for your review. Cancelling a booked appointment on Sesami is done at the click of a button as outlined here https://sesami.co/faq/. For re-scheduling, essentially you need to cancel and re-book at the new time. If you don’t need to give a refund you can simply assign no monetary value to the new booking (in the admin panel)
Can this experience be better? Of course! We’re fully integrated with Shopify, that’s why we deal with orders and refunds to make everything seamless. Including accounting, order history, customer tracking and so on. We’re committed to our vision, and are striving to enhance this experience by introducing an easier re-scheduling function in the upcoming months.
We explained the process to your developer and are always available to demonstrate this on a call. Please reach out anytime or book a call with us here https://sesamiapp.myshopify.com/
I have emailed them an inquiry if they could add free consultation sessions and stylist schedules without Adding to Cart and Check Out like a transaction. I got an email and asked if I could provide collaborator code which I happily replied right away. That was a week ago and I am as yet to hear form anyone. I published the app and showed it to everyone in my team from marketing to sales. They all found the interface was not exactly user-friendly and super weird to ask for check out a shopping cart when the consultation is free. There was probably a way to solve it but due to the lack of response, I was never able to get the help I was asking for. It left me with no choice but to delete the app. It's frustrating when an app doesn't have a chat function to walk you through any question and worse, being unresponsive in email replied. The app supposes to make booking appointment easy but unfortunately it just doesn't work out for my company.
Hey Julie,
Sorry to hear that your experience with Sesami has not been what you had expected. Although I just checked the communication history and I saw we did reply to your two emails on Wednesday and Thursday within hours. And for the collab access, we requested if you can kindly share the request code on Thursday at 09:01 am EST which we didn't heard back from you.
Regarding the checkout, you are right that it's not the best user experience having customers going though it while booking a free appointment. However to achieve the best integration with Shopify and track all customers' touch point, we create our appointments out of Shopify orders. Which comes so useful when using the data to create customized journeys and personalizations. More explained here https://help.sesami.co/hc/en-us/articles/360045236513-How-do-clients-skip-the-cart-and-checkout-
Having said that, we're working on an exciting new feature which let your customers book without going through the checkout and this is currently in development. Ref. https://sesami.co/app-features-status/
We appreciate you re-consider your review as we're here for good and helping thousands of businesses, specially through this difficult time to run their businesses safely and efficiently.
Also, please feel free to book a call with us to walk through any other questions you may have: https://sesamiapp.myshopify.com/products/book-a-demo
Shopping appointments are 60 minutes(the only way to set this up to have time to clean in between. Tried 45 minute variant but that gave us no time) and are every hour, on the hour, yet someone was able to book an appointment at 3:30, thus wiping out the 3-4 and 4-5 time slot. We have limited hours due to COVID-19 restrictions and we have now lost an appointment. I need to know how to fix this issue asap. I have submitted 2 support tickets with no response. Almost 72 hours later and still no response.
Hey there Tara,
We are not quite sure why you wrote 72 hours without a response when we have been in constant communication with you over email. In fact we replied within 2 hours of your first email and we last exchanged emails 1 hour ago (3pm EST friday, Jun 12).
As we stated multiple times over email, to create exact booking times for your clients, you just simply have it as your availability. For example :
3:00pm to 3:45pm
4:00pm to 4:45pm
5:00pm to 5:45pm
We can even enter it in for you manually in your account (as we have offered over email). And the 3:30 appointment happened because you had a 30 min buffer time set, as we already explained this before on a reply two days ago.
In the end, we are just here to help you succeed using Shopify and our app Sesami. We are not perfect and we know we still have much more work to do in our journey to become the world's best appointment scheduling application. However in this situation, a 1 star review is completely unwarranted.
French, then English
Appli censé gérer les disponibilités/indisponibilités des employés (entre autre chose à gérer), sauf que par défaut les employés sont INDISPONIBLES , et aucun moyen de les rendre disponible dans leur calendrier embarqué... On ne peut que les rendre INDISPONIBLES.
Cherchez l'erreur
_____________________________
This apps should manage the sellers AVAILABLILITY/UNAVAILABLILITY of the sellers, but in it's calendar functionnality, you can only manage the UNAVAILABLILITY, which is the default value...
So, as a result, I must be UNAVAILABLE up to my death ?!?! Such a non-Ux apps ; skip it. _____________________________
After your reply : I won't change my note ( only 1), for, your video show a contextual windows where you should select hours, one I never seen. As this bug was during the installation process, I can't even finalize it, and had to leave it . Sorry, but an app user can't even install is obviously non-Ux !
Incorrect. Check out the video here: https://share.descript.com/view/Uo02uJYGSLE . Hopefully you change your review as it is a bit unfair to leave a 1 star review based on your use.