Propel Replay & Session Record
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Does exactly what it says it does. No complaints.
Hello friends at Lit Millennium,
Thank you for the AWESOME review! You are very much appreciated. Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Hello friends at KÂfemme,
I understand your frustration, and I'm sorry to hear about your experience with the app.
It sounds like there might have been some confusion about navigating sessions.
On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.
If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.
We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.
If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.
- Tom @ Propel Commerce
Customer service was very spectacular!
Hello friends at TimberWolfGear,
Thank you for the AWESOME review! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.
Hello friends at A Meaningful Mood,
Thank you for the AWESOME review, Eugenia! You are very much appreciated. Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
This app is so helpful, easy to use, affordable, and has good customer service. Highly recommended!
Hello friends at Stylezzle,
We're glad to hear our app is helping your business! Thanks for the review, Ingrid! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
La app es muy Fluida, además tiene puntos muy positivos como las etiquetas que muestran sobre la actividad que hace el cliente (agregar mercancía, retirarla del carrito etc)
Hola amigos de TAGA,
¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. Deseándole continuo éxito con su negocio. ¡Disfruta usando la aplicación! 🚀
- Tom @ Propel Commerce
Chris assisted me with no issues! He was also able to fix my issue
Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame
Hi Matthew!
We received your review and we're sorry to hear you had to uninstall the app!
We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.
If you're willing to give us another chance, we'd make sure the app will always work. 😊
- Leo @ Propel Commerce
It does exactly what it says but, as an added bonus is the source of the visit. That is worth it right there to understand where the traffic is coming from.
Hello friends at Ariel Splash,
Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀
- Tom @ Propel Commerce
Love this App, great insights and easy to use. Good support too
Hello friends at Stallion Sunglasses,
Thank you for the AWESOME review! Wishing you continued success with your business. Enjoy using the app! 🚀
- Tom @ Propel Commerce