Propel Replay & Session Record

This is a great app! I used to another app similar to this but I saw it to technical and costly. This app is very user friendly and the price is very reasonable. Last, customer support is very helpful and right there all the way. Thank you!

I really like this app. Super easy to install and set up and the support is first class. Works great, like the free plan option and even though I will need to upgrade to the pro version eventually the price is reasonable in comparison to other apps. Thanks!

It's a really great app, it's very fast and easy, you can see your customers' screen and monitor them to understand their mentality, and this helps you in developing your business, I recommend this app it's beautiful

I was searching for an app that did this for free for so long. Thankfully I found this one. On the free plan you have 200 page views and its very useful!

The app is great for tracking customer experience. Very smooth! Looking forward to new features......

Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.

Awesome app! I upgraded to the £9.99 paid version almost straight away and have already noticed some patterns that are occurring on our store which can be amended. Its pretty addictive though!

Funktioniert ohne Probleme und dauerhafter persönlicher Support ist verfügbar. Sobald es Fragen oder Probleme gibt kann man über das Dashboard den Support anschreiben und er löst das Problem in einigen Minuten. Sehr übersichtliche App.

great app, you have enough analysis inside it. The fact that they have a free plan it's great and I enjoy using it

I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive.

However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance.

Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels.

In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation.

The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue.

While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.