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Horrible charging $15 a month for customers on merchants sites not using seezle is ridiculous. It's not our fault that they didn't choose that option. So if we dont get $300.00 worth of orders were charged. Horrible!
We appreciate you taking the time to share your thoughts. We'll be sure to pass along your feedback to the appropriate team and if we can help with anything else, feel free to reach out to us at accounts@sezzle.com.
They started charging businesses and did NOT inform anyone about this change. I as a small business can not afford to pay more fees monthly for not selling over $300 worth of sezzle orders!! I will be switching to Klarna and Afterpay because of this.
Thank you for your review. I understand your concern, and appreciate your feedback. We updated our terms in August of 2022 and reached out via email regarding this update. I do apologize if this did not reach you or was missed. If you have any questions regarding our terms, please reach out to accounts@sezzle.com.
Worst customer service. The widget wouldn't let me integrate into my theme and they just said sorry we can't help.
I apologize for the issues you are having with your widgets, as I can understand that is frustrating. Please reach out to accounts@sezzle.com and put ATTN: Gene, and we would like to assist further.
I don’t like how the Sezzle checkout option gives you so many problems
Thank you for taking the time to share your feedback. We're so sorry to hear you're having trouble with your Sezzle checkout, If we can be of any assistance, please email our team at accounts@sezzle.com and we'd be happy to take a look.
Don’t inform users of fees. I signed up several years ago and it was free. Never told they stopped. Really upset at how much I’ve been charged in merchant fees because I don’t sell over a certain amount a month.
Thank you for your review. I understand your concern. We did update our terms in August of 2022 and sent notices via email. I apologize if this notice was missed or did not reach out. For any further questions regarding our terms, please reach out to accounts@sezzle.com. Thank you for your feedback.
I do NOT recommend Sezzle to sellers. I canceled an order minutes after the order, which means I don’t have the payout of funds from the order and instead of Sezzle just canceling the order and sending the funds back to her, they took the funds from me, funds I didn’t even receive. And if people don’t use Sezzle on your website, they also take funds from you, how nice.
Thank you for your review. I understand your concern with refunds and would like to assist. I have sent an email on 3/21 explaining why this occurred and that the funds are not lost. If you have any further questions, please reach out to accounts@sezzle.com.
I thought this was a wonderful app. I've used it for at least a year. However, upon updating it due to requirements, I am now notified that my account is frozen due to not having at least $300 worth of orders through this service monthly. That was not mentioned during sign up. I did not receive any information regarding this policy change. Therefore I will be deleting this app and my account. There is no issues with fees, however the proper thing to do would be to notify your customers and not be misleading as if this service is free and fees are charged when used. DISGUSTING business practices!
Thank you for your review! I can understand your concern. There was an update to our terms and a notice was sent in August to inform. I do apologize if this information was missed or did not reach you. If you have any questions or concerns regarding our policies, please reach out to accounts@sezzle.com.
I could not get this to work at all with my theme and the coding ruined my cart and product pages. Shame because in theory, it's a great idea.
Thank you for your review. I can certainly understand your concern with your widgets. We do have our widget team to help with these concerns and we would like to help you get setup. Please email us at accounts@sezzle.com with the specifics to your issue and we will be happy to assist with this issue.