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Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and it shouldn't be this way. Wanted to connect them to teeinblue hoping the process of using their products will be a bit easier, even that was impossible. As usual I found myself spending an hour looking at different tutorials and articles of how to integrate it to teeinblue, but my dashboard was very different from those tutorials and there was no way to find my API. Finally reached out to their customer service and explained how I looked at different tutorials and articles but still couldn't find my API, what did they do? "Hello, please review article for API instructions." LMAO??? I didn't waste a breath with uninstalling the app after reading that. Do you want people to use your products or not??? Not to mention that I had to also find out from exterior resources that they are discontinuing their wooden base from their acrylics, yet its still there as a variant and they didn't even update the mockups. Imagine if I added that to my store, only for them to send acrylic only to my customer and leave us both confused. A mess.
we apologize for the difficulties you've faced with ShineOn, from finding basic information to issues with integration and outdated product variants. Your frustration is understandable, and we're sorry that our support didn’t meet your expectations. We appreciate your feedback and are committed to improving these areas. If you’re willing to give us another chance, we’d like to help resolve these issues. Thank you for sharing your experience.
-ShineOn Team
ShineOne did not waste anytime setting up m store. I am happy with the overall experience.
Thank you for your feedback! We’re thrilled to hear that you had a quick and smooth setup experience with ShineOn. Your satisfaction is our priority, and we're glad you're happy with the overall experience.
If you need any assistance or have questions, we're here to help.
Keep shining and happy selling!
I love how easy it to create and add your design to so many different products
Thank you for your wonderful feedback! We're delighted to hear that you love how easy it is to create and add your designs to our diverse range of products. Our goal is to make the process as seamless and enjoyable as possible. If you ever need any assistance, please feel free to reach out.
Keep shining and happy selling!
ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??
We're really sorry to hear about your frustration with the artwork upload process. It should be clear and easy to understand why your artwork isn’t uploading, and we completely understand your desire for more helpful guidance or error messages.
While we work on improving the training materials and in-app feedback, here are a few possible reasons your artwork might not be uploading:
File Size/Dimensions: Ensure your artwork meets the required dimensions (e.g., 1959x2000 pixels) and is under the file size limit (usually 5MB).
File Format: Make sure your design is in the correct format (JPEG or PNG).
Internet Connection: Sometimes a slow connection can interrupt uploads.
I understand you need clear, accessible help. We’re working on making these resources better, and in the meantime, feel free to reach out to customer support, and we'll guide you through it directly.
Thank you for your patience, and I apologize for the inconvenience.
-ShineOn Team
I am new here and still trying to learn from scratch. But I am very hopeful this Shine On POD will meet my expectations. So far so good.
Welcome to ShineOn! We're excited to have you on board as you start your print-on-demand journey. It’s great to hear that things are going well so far.
If you need any help or have questions as you learn, don’t hesitate to reach out. We’re here to support you every step of the way.
Keep shining and happy selling!
The app is designed to make the process of uploading products simple and quick. Without a doubt, I would recommend it.
Thank you so much for leaving us a review! We're thrilled to hear that you find the app simple and quick for uploading products. Your recommendation means a lot to us!
Love this app !! Shine On has great support team and amazing products to add to your store definitely recommend them.
Thank you for your enthusiastic review! We're thrilled to hear that you love the app and appreciate our support team and products. Your recommendation means a lot to us! Thanks again and keep up the great work!
This is a great way to start a online business. Shineon provides all of the necessary tools for your business to strive for success.
Thank you for your wonderful feedback! We're thrilled to hear that you find ShineOn to be a great way to start an online business. Our goal is to provide you with all the tools and support you need to succeed.
If you ever need assistance or have questions, we're here to help.
Keep shining and happy selling!
I would recommend it to people just kind of having a slow go at the jump of a start there but I'm trying to get it done but I would definitely download it and send it to people again
Thank you so much for your honest review and recommendation! We know that getting started can sometimes take a little time, but we're glad to hear you're sticking with it. If you ever need any tips or support to help speed things up, our team is here for you. We're excited to see where your ShineOn journey takes you!
Keep shining and happy selling!
So far, it has been good. I'm getting ready to try to make my first sale.
Thank you for your feedback! We're excited to hear that things have been going well for you so far. Best of luck as you prepare to make your first sale! If you need any assistance or have any questions, we're here to help.
Keep shining and happy selling!