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Your AI chat is useless and leads to useless videos that have nothing to do with editing a product or how to delete a product...
Thank you for your feedback. We want to clarify that, while we do have an initial guided chat, the majority of chat assistance is provided live by our agents. We also have step-by-step guides and videos designed to help with tasks like editing or deleting products.
If you were shown content that did not match what you were looking for, we’re sorry for the frustration. We'd love a second chance to help you and guide you through the exact next steps you need.
We’re continuously improving how help content is surfaced, and feedback like yours helps us make that experience better. Thank you again for sharing.
its very hard to maneuver should not be this difficult to make a purchase if i made it this difficult for customers to make a purchase from me i probably wouldnt get many repeat customers
this app has continuous problems that never seem to get addressed
New to Shine On.10/1/23 . I am having a hard time connecting you your page to set up design cards. Requesting help. Updating note to Shine-On 2/5/24 Still having issues bring product over to my store. One in particular the Acrylic Plaques can get them to port over to my website/store. Requesting heplp to no avail.
Every product I added to my site has no notation that it's out of stock. but when I look at it on my website, every single one says Out of Stock. How can items that are to be personalized all be out of stock. Also a video or 2 to watch on how to use your site would be helpful as opposed to a bunch of posts to read
Thank you for bringing this to our attention, and we’re sorry for any confusion caused by the “Out of Stock” display on your site. Please reach out to our support team so we can investigate this right away and help you get everything running smoothly.
We also appreciate your feedback about the video tutorials—adding more video resources is a great idea, and we’re working on creating more content to make getting started even easier.
Thank you for your feedback!
-ShineOn Team
I was really disappointed when I saw there options was very limited
I was under the impression that there would be a lot more options to choose from
not comments
If you have any thoughts or suggestions in the future, we're always here to listen. Wishing you all the success!