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Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and it shouldn't be this way. Wanted to connect them to teeinblue hoping the process of using their products will be a bit easier, even that was impossible. As usual I found myself spending an hour looking at different tutorials and articles of how to integrate it to teeinblue, but my dashboard was very different from those tutorials and there was no way to find my API. Finally reached out to their customer service and explained how I looked at different tutorials and articles but still couldn't find my API, what did they do? "Hello, please review article for API instructions." LMAO??? I didn't waste a breath with uninstalling the app after reading that. Do you want people to use your products or not??? Not to mention that I had to also find out from exterior resources that they are discontinuing their wooden base from their acrylics, yet its still there as a variant and they didn't even update the mockups. Imagine if I added that to my store, only for them to send acrylic only to my customer and leave us both confused. A mess.
we apologize for the difficulties you've faced with ShineOn, from finding basic information to issues with integration and outdated product variants. Your frustration is understandable, and we're sorry that our support didn’t meet your expectations. We appreciate your feedback and are committed to improving these areas. If you’re willing to give us another chance, we’d like to help resolve these issues. Thank you for sharing your experience.
-ShineOn Team
ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??
We're really sorry to hear about your frustration with the artwork upload process. It should be clear and easy to understand why your artwork isn’t uploading, and we completely understand your desire for more helpful guidance or error messages.
While we work on improving the training materials and in-app feedback, here are a few possible reasons your artwork might not be uploading:
File Size/Dimensions: Ensure your artwork meets the required dimensions (e.g., 1959x2000 pixels) and is under the file size limit (usually 5MB).
File Format: Make sure your design is in the correct format (JPEG or PNG).
Internet Connection: Sometimes a slow connection can interrupt uploads.
I understand you need clear, accessible help. We’re working on making these resources better, and in the meantime, feel free to reach out to customer support, and we'll guide you through it directly.
Thank you for your patience, and I apologize for the inconvenience.
-ShineOn Team
This is horrible, I cannot take a common image size and upload it. This would be too difficult to meet the expectations from a buyer when they do not have an image 4800 x 5760 pixels, and you cannot even edit a photo to make it that large on Canva
Thank you for sharing your thoughts with us. We're sorry to hear about your experience, and we appreciate your patience. Our Live Chat team is available Monday to Friday from 6 am to 6 pm EST, and we strive to respond in less than a minute. If you prefer email, we aim to reply within 12 hours. Rest assured, we're here to support you every step of the way!
Not very user friendly because you put the Leave us a Review in the spot in the way of menu. Also don't like the fact I can't delete stores I don't use in menu. It just not user friendly compare to other apps.
Sorry but really have more trouble using Shineon that anything else and probably keeps me from adding more of your products.
Your customer service is great! That's about it.
Mike
Thank you for your honest feedback. We appreciate your insights about the user interface and menu navigation challenges. We'll take your suggestions seriously to improve our platform. If there's anything specific you need assistance with or additional feedback you'd like to share, please feel free to reach out to our customer service team. We're committed to enhancing your experience with ShineOn and ensuring it meets your expectations.
Created product but shopify keeps saying it is out of stock this is very annoying
We’re sorry to hear that you’re experiencing this issue with Shopify. It sounds frustrating, especially after putting in the effort to create your product. This out-of-stock issue can sometimes happen due to inventory settings or sync problems between ShineOn and Shopify.
Here are a few steps you can take to troubleshoot the problem:
1. Check Inventory Settings: Go to the product page in your Shopify admin and check the inventory settings. Make sure that the “Track quantity” option is unchecked if you’re not tracking inventory, or if it is checked, ensure that there’s sufficient stock listed.
2. Sync Issues: Sometimes, syncing issues can cause products to show as out of stock. Try resyncing your products from ShineOn to Shopify.
3. Check ShineOn App Settings: Ensure that your product settings in the ShineOn app are correctly configured to sync with Shopify. Double-check the stock levels and fulfillment settings.
4. Contact Support: If the issue persists, it might be best to reach out to ShineOn or Shopify support for assistance. They can help diagnose the problem and get it resolved quickly.
We want your experience to be smooth and frustration-free. If you need more help, don’t hesitate to reach out to our support team.
Thank you for your feedback!
-ShineOn Team
terriable customer service, sucks never get back to you product was showing out of stock worst platform I've ever used
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
Just starting out
That sounds great! We look forward to hearing your feedback once you've had a chance to use the app. Please feel free to reach out if you have any questions or need assistance.
I haven't gotten near enough help or support
We're really sorry to hear that you haven't received the support you need. We want to ensure that your experience with ShineOn is as smooth as possible. Please reach out to our support team again, and we’ll make sure you get the assistance you're looking for.
If you have specific questions or issues, feel free to share them here, and I'll do my best to guide you.
Thank you for your feedback!
-ShineOn Team
Can I import products from ShineOn into my Shopify store? If I want to sell several items in the ShineOn catalog, do I have to re-create each one?
Thank you for leaving us feedback! Our Support team can help! Please reach out to our live chat at help.shineon.com. We appreciate your continued support and can't wait to see you succeed!
I am very disappointed with the lack of help. There are changes that need to be made (photos, prices) . You have my money so I guess that was the goal. No benefit to me. Set up to fail. P
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced. Our Live Chat team is available Monday to Friday from 6 am to 6 pm EST and typically responds in less than a minute. If you contact us via email, we strive to reply within 12 hours. Please know that we're here to support you!