Recensies (1.788)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 82% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
5 februari 2025

Having trouble converting ShineOn Fast to my store so my potential customers can customize products. I've been trying pretty much all day. still is not syncing with my shopify store. I accidentally promoted these products, and no one could customize. I thought that the customer would automatically be able to do after adding products to my store, but this has been an issue. I bought customily but the name necklaces aren't on Customily.

School Dayze
Verenigde Staten
20 dagen gebruiken de app
4 december 2024

chat tech support is horrible. apparently, you cant order samples of metal prints and canvas prints with your artwork on them. they just wont tell you. you will be in a chat session till your kids come for thanksgiving to visit you in an Assisted Living Facility. Sad... I set up all my art there, and had to find another vendor all because I could not see and touch what I would be selling to others.

Hydration Tribe LLC
Verenigde Staten
5 maanden gebruiken de app
ShineOn heeft geantwoord 10 december 2024

Thank you for sharing your honest feedback, and we’re truly sorry to hear about your frustrating experience. We understand how important it is to see and feel the quality of the products you’re selling—it’s a vital part of building trust with your customers. That's why we do offer several ways to order samples and it looks like an email was sent to you with instructions on how to do that. Your concerns are valid, and we’ll make sure to share this with our team to improve communication and processes. We’d still love the opportunity to address your concerns if you’re open to it. Please reach out, and we’ll do our best to make things right.
Thank you for your feedback!
-ShineOn Team

26 januari 2025

Terrible, poorly thought out amateurish AI which is impossible to use without support!

Snap Print
Noorwegen
15 dagen gebruiken de app
ShineOn heeft geantwoord 28 januari 2025

We’re truly sorry to hear about your frustrating experience and that we fell short of your expectations. Your feedback is invaluable, and we take it seriously as we continuously work to improve. If you’re facing specific issues or need assistance, please don’t hesitate to reach out to our support team—we’re here to help and make things right for you.

Thank you for your feedback!
-ShineOn Team

23 oktober 2024

Extremely hard to figure out and very hard to get help. I am completely lost and confused but working on understand this app.

Zee's Generasl Store
Verenigde Staten
18 dagen gebruiken de app
ShineOn heeft geantwoord 28 oktober 2024

Thank you for sharing your thoughts with us. We are truly sorry to hear that you're finding the ShineOn App challenging to navigate. Our goal is to make the print on demand experience as smooth as possible, and I completely understand how it can feel overwhelming at first.

We’d love to help you get the most out of our platform. Please don't hesitate to reach out to our support team—they’re here to guide you every step of the way. You can also check out our training resources and community groups for more support from fellow ShineOn merchants.

Your feedback is important to us, and we’re committed to improving your experience with our app.

Thank you for your feedback! -ShineOn Team

24 september 2024

ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??

THE QUIRKY ABODE
Australië
7 maanden gebruiken de app
ShineOn heeft geantwoord 1 oktober 2024

We're really sorry to hear about your frustration with the artwork upload process. It should be clear and easy to understand why your artwork isn’t uploading, and we completely understand your desire for more helpful guidance or error messages.

While we work on improving the training materials and in-app feedback, here are a few possible reasons your artwork might not be uploading:

File Size/Dimensions: Ensure your artwork meets the required dimensions (e.g., 1959x2000 pixels) and is under the file size limit (usually 5MB).
File Format: Make sure your design is in the correct format (JPEG or PNG).
Internet Connection: Sometimes a slow connection can interrupt uploads.
I understand you need clear, accessible help. We’re working on making these resources better, and in the meantime, feel free to reach out to customer support, and we'll guide you through it directly.

Thank you for your patience, and I apologize for the inconvenience.
-ShineOn Team

30 augustus 2024

Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and it shouldn't be this way. Wanted to connect them to teeinblue hoping the process of using their products will be a bit easier, even that was impossible. As usual I found myself spending an hour looking at different tutorials and articles of how to integrate it to teeinblue, but my dashboard was very different from those tutorials and there was no way to find my API. Finally reached out to their customer service and explained how I looked at different tutorials and articles but still couldn't find my API, what did they do? "Hello, please review article for API instructions." LMAO??? I didn't waste a breath with uninstalling the app after reading that. Do you want people to use your products or not??? Not to mention that I had to also find out from exterior resources that they are discontinuing their wooden base from their acrylics, yet its still there as a variant and they didn't even update the mockups. Imagine if I added that to my store, only for them to send acrylic only to my customer and leave us both confused. A mess.

Kai & Co. Studios
Verenigde Staten
20 dagen gebruiken de app
ShineOn heeft geantwoord 3 september 2024

we apologize for the difficulties you've faced with ShineOn, from finding basic information to issues with integration and outdated product variants. Your frustration is understandable, and we're sorry that our support didn’t meet your expectations. We appreciate your feedback and are committed to improving these areas. If you’re willing to give us another chance, we’d like to help resolve these issues. Thank you for sharing your experience.

-ShineOn Team

26 september 2024

I haven't gotten near enough help or support

My Store
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
ShineOn heeft geantwoord 1 oktober 2024

We're really sorry to hear that you haven't received the support you need. We want to ensure that your experience with ShineOn is as smooth as possible. Please reach out to our support team again, and we’ll make sure you get the assistance you're looking for.

If you have specific questions or issues, feel free to share them here, and I'll do my best to guide you.

Thank you for your feedback!
-ShineOn Team

9 juni 2024

This is horrible, I cannot take a common image size and upload it. This would be too difficult to meet the expectations from a buyer when they do not have an image 4800 x 5760 pixels, and you cannot even edit a photo to make it that large on Canva

Affordable Hot Deals
Verenigde Staten
3 maanden gebruiken de app
ShineOn heeft geantwoord 11 juni 2024

Thank you for sharing your thoughts with us. We're sorry to hear about your experience, and we appreciate your patience. Our Live Chat team is available Monday to Friday from 6 am to 6 pm EST, and we strive to respond in less than a minute. If you prefer email, we aim to reply within 12 hours. Rest assured, we're here to support you every step of the way!

23 augustus 2024

Created product but shopify keeps saying it is out of stock this is very annoying

Shirts For Vets
Verenigde Staten
8 dagen gebruiken de app
ShineOn heeft geantwoord 27 augustus 2024

We’re sorry to hear that you’re experiencing this issue with Shopify. It sounds frustrating, especially after putting in the effort to create your product. This out-of-stock issue can sometimes happen due to inventory settings or sync problems between ShineOn and Shopify.

Here are a few steps you can take to troubleshoot the problem:

1. Check Inventory Settings: Go to the product page in your Shopify admin and check the inventory settings. Make sure that the “Track quantity” option is unchecked if you’re not tracking inventory, or if it is checked, ensure that there’s sufficient stock listed.

2. Sync Issues: Sometimes, syncing issues can cause products to show as out of stock. Try resyncing your products from ShineOn to Shopify.

3. Check ShineOn App Settings: Ensure that your product settings in the ShineOn app are correctly configured to sync with Shopify. Double-check the stock levels and fulfillment settings.

4. Contact Support: If the issue persists, it might be best to reach out to ShineOn or Shopify support for assistance. They can help diagnose the problem and get it resolved quickly.

We want your experience to be smooth and frustration-free. If you need more help, don’t hesitate to reach out to our support team.

Thank you for your feedback!
-ShineOn Team

24 februari 2024

I'll change my review when I can see all the stuff like dashboard and such in my account without the annoying "leave a review" there that I can't get rid of. There's no X to close that or anything, and so I can't even access the list of features to be able to accurately review the app.

ETA: Was a three star. Now a one star. Got into chat with a rep and am told that part of the setup is to join the FB group, which I don't want to do. As a potential seller for ShineOn products, the CSR told me it was part of the setup. Also, there is a blasted popup over the left side menu that rotates between join our FB group to leave a review to we have tips and tricks chats in our group every XXX day/time! And there is NO WAY to X out of them or click no thanks ANYWHERE. But with that there, you also can't access your dashboard for your shop. Until you comply with this ridiculous demand to join a group you may or may not want to be a part of, they don't go away. I'm out. I refuse to be a partner with any app that forces me to join a group when no other app I have used in my shop does that. Sorry, ShineOn, you've got some really lovely products that I would have enjoyed carrying, but nope. You gotta go all my way or the highway on me and ruin what could have been a truly lovely experience.

Homestead Crafter
Verenigde Staten
11 dagen gebruiken de app