Recensioni (110)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 5% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
Data modifica: 21 settembre 2024

it's good but... their support is just email.

It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution.

If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer

Royal Flushh Japan Toilet Sound
Giappone
Circa un mese di utilizzo dell’app
Ship&co ha risposto 21 settembre 2024

Thank you for taking the time to leave a review on the Shopify App Store.

We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again.

Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered.

As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions.

That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help.

Once again, thank you for your feedback, and we truly value your business.

27 agosto 2024

送状発行業務もかなり効率化できます。
トラブル時の問い合わせに対しての対応も迅速なため、
発送のタイムロスも最小限に防ぐことができました。

SANDERS.JP OFFICIAL ONLINE STORE
Giappone
Oltre un anno di utilizzo dell’app
8 marzo 2024

We've been using this app for years already and it was really helpful to speedup our fulfillment process. We are still having some performance issues but I found a workaround (yes just a workaround) so we were able to continue using it. I reported the performance issue before but I was just told that it is NOT happening on their side and did not investigate further. I was using this app because I can make sure that the shipping address is correct, I can use the product types I listed on Ship&Co instead of the product names we used in Shopify so it will be easier for the Japan Post staff to understand what are the contents of the box.

However, they made a recent change wherein we can no longer register multiple product types with the same HS code. When I reported it, I was just told that "hopefully, you'll find some common description that will work for your items". I discovered this issue when I tried to clean up my registered product types on Ship&Co because I got an error when I tried to save them and all my changes were gone.

I hope someone can understand the issue we reported because I am already losing hope in this product.

TokuDeals
Giappone
Quasi 4 anni di utilizzo dell’app
Ship&co ha risposto 16 aprile 2024

Thank you for leaving a review, and we are really sorry if we disappointed you in any way.
As for not being able to register multiple product types with the same HS code, we recently reverted the change after careful consideration. We hope this decision of ours makes things easy for you again.
Thank you for your continues support.

21 agosto 2024

素晴らしいです

APEGOオンラインショップ
Giappone
3 mesi di utilizzo dell’app
7 luglio 2024

複数店舗を運営しておりすべて海外向けECですが、今までコピペでFEDEX等のオンライン伝票を使用しておりました。
このシステム導入後、作業が簡略化しとても便利になりました。
また、トラブル時のフォローも迅速でよかったです。

Omamori Charm Heritage Japan
Giappone
7 mesi di utilizzo dell’app
12 giugno 2024

弊社は海外と国内発送を両方行っているため、こちらのシステムに大変助けられております。
不明点がある場合も、サポートの梶本様にいつも迅速に助けていただいています。

最近は配達日時設定との連動も可能になり、ますます出荷が楽になっています。
今後のアップデートも心待ちにしております。引き続きよろしくお願いいたします。

釜浅商店|合羽橋の包丁とキッチン用品専門店
Giappone
6 mesi di utilizzo dell’app
Ship&co ha risposto 21 giugno 2024

星5つのレビュー、誠にありがとうございます!今後も皆様の出荷作業がより簡単になるよう、チーム一丸となって取り組んでまいります。
ご意見やご質問など、いつでもお気軽にサポートデスク宛にご連絡ください。引き続きShip&coをどうぞよろしくお願いいたします。

15 dicembre 2023

システムトラブルの際の情報が早い、質問に対する回答が迅速でわかりやすいです。
updateがしっかりされています。本当は満点をつけたいのですが、SDSの電子アップロードができないので4つですみません。今後も期待しています。

Shizendo
Giappone
Quasi 4 anni di utilizzo dell’app
Ship&co ha risposto 20 dicembre 2023

この度はレビューをいただき、誠にありがとうございます。
システムトラブル時の情報提供や、分かりやすい回答がお役立ちできていることを知り、大変嬉しく思います。また、アップデートについてもお褒めいただき、ありがとうございます。

SDSの電子アップロードに関する問題については、誠に申し訳ありません。
お客様のご意見を真摯に受け止め、今後の改善に努めてまいります。
貴重なご意見をいただき、ありがとうございました。

Ship&coの機能や利用方法に関して何かお困りごとがあった際は、ぜひお声がけくださいませ。

今後ともどうぞよろしくお願いいたします。

19 novembre 2023

good

Japan Snack Concierge
Giappone
3 mesi di utilizzo dell’app
14 marzo 2024

Good!!

PicoPico Gecko
Giappone
5 mesi di utilizzo dell’app
Ship&co ha risposto 16 aprile 2024

Thank you for the five star review! Please don't hesitate to reach out to us anytime if you need any support using Ship&co.

10 aprile 2024

管理画面がわかりやすく、使いやすいです。

最近、日時指定機能も実装されたため、別アプリで日時指定を導入していたものもShip & Co.に一本化しました。
サポートに関しては、些細な質問でもスピーディーに返信・対応いただけるのでとても心強いです。
たまにタイムリーにタグが反映されないこともあるので、そこだけ改善されればさらに嬉しいです。

tet. online store
Giappone
Circa un anno di utilizzo dell’app
Ship&co ha risposto 21 giugno 2024

ポジティブなフィードバックをいただき、誠にありがとうございます!配達日時指定の機能についてもご活用いただいているようで、とても嬉しいです。
タグがShip&coに反映されない事例が散見されるような場合、お手数ではございますが、サポートデスク宛に詳細を添えてお問い合わせいただければと存じます。引き続きShip&coをどうぞよろしくお願いいたします。