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As far as 3pls go, Shipbob is the best I've worked with! In my personal opinion, more than cheap shipping rates and automatic fulfillment, having insight into exactly what's happening at the warehouse level is my top priority. Shipbob makes this possible with their software-- absolutely unparalleled. It provides full transparency into each stage of the pick & pack process and when there are issues (impossible to avoid in logistics), our Merchant Success Manager is just an email, phone call, or text away as well as support which is pretty responsive to my requests. I'm physically 10 timezones removed from where we ship from so that's super helpful. Shipbob's claim/reimbursement policy for lost or damages parcels is super fair, whereas other 3PLs I've worked with can leave you with huge bills, missing stock, and no way to find out why or where your products are. I love shipbob!
ShipBob and Shopify work together seamlessly. There are no issues with the integration and I highly recommend the application.
Very supportive team! Taylor and Aaditya are very hands on and make themselves available for all of our questions. They are quick to resolve issues!
definitely 5 stars!
Works really well. We have been using for over a year and it is quite reliable and does what we need it to do.
Works great. Self-serve platforms are the standard for modern 3PLs and ShipBob is at the top. They've scaled seamlessly with our volumes, that have grown significantly over the last 3 years.
Thanks to Dwight and the rest of the Hero team for being awesome to work with. Here's to continued success together! - Kevin from ShipBob
The integration works smoothly & whenever we've needed customer service, Shipbob has been speedy in responding.
Integration with Shopify is perfect. We've tried other companies and they are not even close of having such an easy and complete platform like Shipbob. It's been a little over 1 year that we've been working together and they definitely improved a lot their services. Plus their customer service is impeccable, which makes a huge difference. Thanks!
Thanks for the feedback Lumma Cups team! We are ALL about constant improvement, so keep suggesting changes you'd like to see :)
ShipBob has been the best 3PL we have used at GRJ Gloves. We value their partnership and customer service very much.
I can't imagine doing business without ShipBob. I recommend them to everyone I meet in the eCommerce industry. The customer service is incredible, even though I rarely need it. I go weeks without even checking to see if everything is shipping properly as I've had so few issues. ShipBob is the best!
Thanks Hibernate team! This is exactly what we strive for -- support when you need it, but hopefully our tech means you don't. Thanks for your partnership!
- Kevin from ShipBob
user friendly app, easy to install and the team walk you through the whole process during an onboarding call.
Integrates seamlessly with our shopify store and makes fulfilling orders to customers a much more automated process.