ShipBob Fulfillment

Software has powerful analytics
Almost 100% order fulfillment rate
Ritesh has been a helpful account manager

Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.

Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back!

Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.

Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation.
I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.

I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!

We used to have multiple warehouses and fulfillment partners. By consolidating our fulfillment to ShipBob, we are able to increase our margins substantially while also offering better shipping times and service for our customers. The integration of Shipbob with our Shopify platform was very easy and guided by our onboarding specialist and the software platform they use has given us insight into our orders and fulfillment status we never had before.

Works great! easy to integrate and easy to use.

Great explanations of all the new terms and nuances. Customer service is quick to help and actually follows up with you to make sure the issue got handled.