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Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.
Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!
Thanks for your feedback on the mobile site. It's true - some pages are not meant to view on a mobile device. To be honest, it's intentional! Some of the info is so dense, we don't think a mobile experience would do it justice. However -- the Order Details page should be fully mobile-compliant, so perhaps bookmarking that would be helpful.
Regarding the delay - this really does surprise me. Our tracking sync with Shopify is almost instantaneous - but it occurs when the package leaves our facility and goes into the carriers' hands, NOT when the tracking number is created. That's a big difference - sometimes can be a day depending on when the order is packed. This is again intentional - because we dont want you having a ton of blank tracking numbers causing WISMO (where is my order) questions. But -- if you email me at partnerships@shipbob.com with a few examples, I can troubleshoot for you.
Cheers!
Kevin
VP Partnerships
Software has powerful analytics
Almost 100% order fulfillment rate
Ritesh has been a helpful account manager
Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.
Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back!
Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.
Hi Komuso team - would love to unpack that FBA issue with you. I know the new workflow was rolled out recently, perhaps we can make some improvements there that make it easier for you! Please get in touch with your Merchant Success manager or email me at partnerships@shipbob.com.
Kevin
VP Partnerships
Had a great experience so far.. great business decision
The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.
We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation.
I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.
I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true
Hey there - happy to unpack this with you and I see you are with Alexandrea, one of our Sr Implementation reps. You are in good hands - but you can also reach out to me if you feel you need some extra help! Partnerships@shipbob.com
Kevin
VP - Partnerships
I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!
We used to have multiple warehouses and fulfillment partners. By consolidating our fulfillment to ShipBob, we are able to increase our margins substantially while also offering better shipping times and service for our customers. The integration of Shipbob with our Shopify platform was very easy and guided by our onboarding specialist and the software platform they use has given us insight into our orders and fulfillment status we never had before.