ShipBob Fulfillment

We use ShipBob for order fulfillment. They are a self service fulfillment operation, so as long as you feel comfortable navigating these waters with minimal support, I'd recommend them. However, after you reach a certain volume and $$ threshold, you get dedicated support. We've found the dedicated support very helpful. They just started offering 2-day delivery in the lower 48 states, so that was a big plus. We were considering using Deliverrr for the 2-day option, but they started offering this option before we made the switch. Sometimes standard shipping options are extremely delayed or never show up, (they use UPS mail innovations or DHL surepost for their standard options) but this might also happen elsewhere. International service offerings exist for Canada UK and EU. We also sell in Canada with ShipBob. As of now, they only offer Canada Post for standard and FedEx for expedited shipping. Very expensive options. The app itself works properly for us, although it would be nice to have ShipBob update inventory within Shopify. Perhaps we just haven't found this functionality yet.

Really impressed with the both the app and the shipbob team. Switching 3PLs always feels risky, but incredibly glad we did. A few of the highlights
- Multiple warehouse spread across the country
- Ability to send inventory to a single warehouse and have it be automatically distributed
- Our fulfillment costs are about $2-3 less per order now
- Really high fulfillment accuracy. Previous 3PL had an error rate of about 0.5% and Shipbob it at least 10x less.
- Great software. Really easy to create digital bundles, add products together
- Inventory analytics and visibility through the software to forecast how long supply is remaining.
- Auto-shipping speed upgrades if a warehouse gets overwhelmed and they miss their SLA. This is really nice b/c it gives our customer service team some peace of mind if order get shipped out a day late.
- Easy to get reimbursements for lost product or packages.
- Good EDI integrations if you do B2B or wholesale

All orders are shipped within 24 hours. Real time inventory tracking helps plan reorder dates. Labels are very competitive. Orders lost in transit get compensated at the retail price. Support tickets get answered within 1-2 working hours. Easy self-service integration and fulfilment discounts at high sales volumes.

The shipbob app is easy to use and the shopify integration is seamless. The realtime order sycing works well.

Our work together with ShipBob Ireland has been amazing so far. The app is really intuitive and easy to use. They are always there to support us with all kinds of problems that occur and resolve them very quickly. The integration with Shopify is excellent. We would definitely recommend their service.

I use ShipBob fulfillment in two stores. The system is intuitive and updated. No hidden fees. And they always introducing new centers.

Great company with great people! We have had a really positive experience so far and can confidently recommend ShipBob.

ShipBob is lightyears ahead in terms of accuracy, reliability, and responsiveness compared to our previous 3PL. We used to have a fulfillment center that made constant errors on shipments, rarely responded to our queries, and lost many of our packages. ShipBob is almost the complete opposite. Their team is very responsive to requests and transparent with upfront pricing, and overall very accurate with shipments. Would highly recommend.

Very easy to install and integrate my inventory.
Orders are fulfilled very quickly and my clients get their tracking number once the order is processed.

We've had a very easy time syncing orders and inventory with the ShipBob <> Shopify connector. The customer success and support team are knowledgeable and have quickly remedied any product issues.