レビュー (230)

総合評価
4.2
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の8%は4つ星です
  • 評価の1%は3つ星です
  • 評価の3%は2つ星です
  • 評価の12%は1つ星です
2021年6月2日

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

Elite HRV
アメリカ合衆国
アプリの使用期間:7ヶ月
2021年6月8日

Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.

120/Life
アメリカ合衆国
アプリの使用期間:7ヶ月
2023年9月29日

Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way.
Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!

Dilettoso
アメリカ合衆国
アプリの使用期間:3ヶ月
2022年12月10日

I have a UK based business. Shipbob integrates easily with my shopify store. I was helped whenever I needed it to help me get up and running. Switched from Amazon FBA to Shipbob and very glad I did. Great app.

Rowland Earthing
イギリス
アプリの使用期間:6ヶ月
2023年4月7日

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."

Adipeau
アメリカ合衆国
アプリの使用期間:6ヶ月
ShipBobが返信しました 2023年4月12日

Hey there Adipeau team -

I'm sorry to hear you have this point of view. We use standard carriers and achieve 99.8% of our SLAs for receiving and shipping. Of course, things do happen, and when they do we always try to meet the mark on customer support. It sounds like we may not have done that here. I am happy to unpack this with you if you reach out to partnerships@shipbob.com

Kevin
VP of Partnerships

2022年12月20日

I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true

AfroSteamCaps
アメリカ合衆国
アプリの使用期間:6ヶ月
ShipBobが返信しました 2022年12月21日

Hey there - happy to unpack this with you and I see you are with Alexandrea, one of our Sr Implementation reps. You are in good hands - but you can also reach out to me if you feel you need some extra help! Partnerships@shipbob.com

Kevin
VP - Partnerships

編集日:2021年6月2日

ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.

Vetz Petz Antinol US
アメリカ合衆国
アプリの使用期間:6ヶ月
編集日:2022年12月27日

From start to finish, I have been supported and was guided through the entire process with Shipbob and Shopify integration by Ankit Gupta. All my questions were answered without hesitation and with honesty.

Slaefitness
アメリカ合衆国
アプリの使用期間:6ヶ月
編集日:2021年3月15日

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.

Savagezilla Shop
アメリカ合衆国
アプリの使用期間:5ヶ月
ShipBobが返信しました 2021年3月15日

Hi Savagezilla team - I took a look through the communication with the support team. To troubleshoot your issue, we just need a screenshot or walkthrough of what you see on Shopify. We sent you a note asking for that 3 days ago to your Gmail account and have not seen a response. Do you mind responding to that and then we can take the next step? Alternatively, please feel free to call us at (312) 313-1104 during business hours.

2021年3月29日

I used this app to integrate our Shopify store with our Shipbob account to automise orders fulfillment. It works perfect!

Villa Cotton
アメリカ合衆国
アプリの使用期間:5ヶ月
ShipBobが返信しました 2021年3月29日

Thanks Villa team! Automation is what we aim for!