レビュー (296)

総合評価
4.6
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の11%は1つ星です
編集日:2021年11月16日

I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.

Your Emf Shield
アメリカ合衆国
アプリの使用期間:5ヶ月
2022年9月26日

Shipbob has put our amazon account in jeopardy with a 16% late ship rate. Technical support is a carousel that goes nowhere. They have an online "chat" window, where the representative does basically nothing but open a support ticket - which go unanswered. Additionally, they sent boxes of assembly parts to a customer (who had no idea why he got these miscellaneous plastic rings). This led to us ...

Gary Fong Lightsphere
アメリカ合衆国
アプリの使用期間:5ヶ月
編集日:2022年12月15日

App works fine, but the customer service and pricing is TERRIBLE.

We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have).

We are a small business, so seeing a shipping cost of $140 for ...

V.I.T.L. Backpacks
アメリカ合衆国
アプリの使用期間:8ヶ月
ShipBobが返信しました 2022年12月9日

Hey VITL Backpacks team -- I want to jump in on this and see if we can fix this issue. Looking at this review, this is so far from the normal experience our merchants have ( ...

2022年6月22日

Look somewhere else! Average 2-3 days just to pick and pack product, their shipping partner is super slow and will lose 1/50 packages, went from 4-5 day delivery average doing it in house with usps and now with shipbob 10-20 day. Shipping times are huge with e-commerce! Implementation process was a mess also.

Coeyewear
アメリカ合衆国
アプリの使用期間:5ヶ月
ShipBobが返信しました 2022年12月20日

Hey Coeyewear team - very belated reply on this, but first off, let me apologize for this experience. Our SLA is same business day fulfillment if the order gets to us by 12pm ...

2021年11月27日

SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR!
We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost.
Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse ...

Robot World AU
オーストラリア
アプリの使用期間:3ヶ月
2021年6月15日

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!

My Girl Wellness
アメリカ合衆国
アプリの使用期間:3ヶ月
2023年11月2日

Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and ...

FaceLume
アメリカ合衆国
アプリの使用期間:2ヶ月
編集日:2023年10月18日

They lost my inventory!

ShipBob is terrible and I will be moving to another 3PL provider ASAP.

I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague.

On a single receiving order they managed to create chaos and have nearly ...

Syron Golf
アメリカ合衆国
アプリの使用期間:約1ヶ月
ShipBobが返信しました 2023年10月17日

Syron team -- I will reach out directly to discuss these issues. Sounds like a classic (but unfortunate) case of products in eaches vs. inner cases. This is solveable and if ...

2023年12月19日

We used to have multiple warehouses and fulfillment partners. By consolidating our fulfillment to ShipBob, we are able to increase our margins substantially while also offering better shipping times and service for our customers. The integration of Shipbob with our Shopify platform was very easy and guided by our onboarding specialist and the software platform they use has given us insight into ...

NSP Nutrition
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年10月30日

Works great! easy to integrate and easy to use.

GRAMSS
アメリカ合衆国
アプリの使用期間:19日