ShipBob Fulfillment

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, they often used budget couriers that then took 2-3 weeks to deliver.

Not only this, but their shipping rates were sky high. In fact it turned out to be cheaper, and often faster, to fulfill Australian orders from the USA. Their support is awful too. There is no way to get immediate assistance and you are forced to open a ticket and wait, at times, several days for a response. I have used three fulfillment services in the past and Shipbob is by far the absolute worst.

IM SO MAD WHY YOU GUYS NAKE THIS SHIPBOB SO COMPLICATED IM HAVING ISSUES WITH THE WARE HOUSE IM TRYING TO SET THIS UP AND IM HAVING A MAJOR ISSUES WHATS GOING ON I NEED HELP

Which ShipBob warehouse are you shipping to?
Step 1 of 6

AND THEN IT GIVES ME NO OPTIONS TO SELECT ANY WAREHOUSE
Sending To
Please select an option...

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity!

Short summary of our experience:
- SO MANY lost parcels due to use of cheap carriers.
- Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers.
- Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups.
- Increased our pricing without prior notice or our consent.
- Storage is double the market rates.
- Inventory receipts overcharged (over $450 for 6 x pallets).
- Any issues raised take weeks to resolve with multiple follow ups.

Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.

Just awful. I have been using a mom and pop company to fulfill my goods for years with no issues, but their software is really dated. So I tried Shipbob to compare the two. Wow. It's just been a disaster from day one. My onboarding rep was very hard to reach and I had to ask him the same question 5x to get an answer via email. They tried multiple times to weight and size my items when they arrived but never did get a good handle on it. The same product in the same size but a different color would come out like 2x the weight, for example. Customer service is very odd. You create a case via email and then get new emails for each reply they make, it's nearly impossible to keep track of all the emails about 1 issue. There is no way to go back and see past issues unless you keep those emails. They have lost inbound shipments. Lastly, almost every single inbound shipment is not received correctly and they are confused about the orders causing my items to be placed in an On Hold status and I am charged $25 per day until it's resolved.

It's a nightmare. I'm frantically trying to get out of there as quickly as possible.

Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and rude, they only take calls after 11:00AM and they don't have emergency support where you can reach them to get urgent help. Email responses are evasive, vague and confusing. Emails are not prompt - seemingly their support staff works from a different Non US country hence the lengthy time delay. Worst of all - they never resolve the issue only talk in circles and keep evading you and don't take any responsibility.

Terrible service and support. Your business is at risk using this provider. We got overcharged, they refused to refund monies owed when we try to close the account and account management will keep pushing you to support where you will get lost in their system. They also very inefficient and you will get charged an arm and leg for their inefficient practices. Overall a scam company and AVOID

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else!

-Riley

AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob.
The one thing they do well is pick/ship quickly.

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.