리뷰 (264)

전체 평점
4.5
평점 수준당 개수
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2021년 12월 17일에 편집됨

The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else

Pass the Honey
미국
앱 사용 기간 5개월
2021년 6월 15일

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!

My Girl Wellness
미국
앱 사용 기간 3개월
2023년 11월 2일

Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and rude, they only take calls after 11:00AM and they don't have emergency support where you can reach them to get urgent help. Email responses are evasive, vague and confusing. Emails are not prompt - seemingly their support staff works from a different Non US country hence the lengthy time delay. Worst of all - they never resolve the issue only talk in circles and keep evading you and don't take any responsibility.

FaceLume
미국
앱 사용 기간 2개월
2023년 10월 18일에 편집됨

They lost my inventory!

ShipBob is terrible and I will be moving to another 3PL provider ASAP.

I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague.

On a single receiving order they managed to create chaos and have nearly destroyed my business.

Some of the specific issues that are still not resolved.

1. On receiving an order they incorrectly weighed items so the weight in the system was 5x the actual weight, there is no way to change this data. We use CartBob (another Shopify app) for dynamic shipping rates and the impact of this is that customers were overcharged 2-3x for shipping. Many potential customers rightly dropped off and frequent customers complained that we were ripping them off on shipping (fair point). I raised the issue 6 days ago, was assured the items would be rescanned 5 days ago and still nothing has been fixed. They also had the audacity to say they were going to charge me for the time of rescanning the affected products, despite it clearly being their fault.

2. 360 units of SKUs were deleted from their system in error. The stock is sitting there as I can see the history, but the system is saying it's 0. I raised with support and after 3 days they have not resolved the issue. They just so happened to be the highest selling SKUs and so the marketing dollars spent on driving traffic is wasted.

I can accept that issues happen, but the most important thing is taking responsibility and correcting them in a timeframe that minimises the damage to their customers business.

When things go well, it works well, however if there is any issue they are impossible to reach and the response time is disgraceful.

The support team are incredibly slow and operate with an arrogance, disdain and severe lack of empathy for the customers.

---UPDATE---
After 7 days they have told me that they can't find the 360 items of inventory, despite there being a visible audit history in the system of the inventory being received on their end. What's particularly interesting is all inventory changes are tied to a specific users full name, but in the case of deleting the inventory it was tied to a shared user name ("Junior 2") so the actual person responsible is not identifiable. This gives an insight into how their internal operations work.

A 3PL that loses that amount of inventory cannot and should not be trusted.

I have a simple business, only 26 SKUs, everything lightweight and nothing bulky.

They are amateurs and completely negligent.

Do not trust them with your business.

Syron Golf
미국
앱 사용 기간 대략 1개월
답글 ShipBob개 2023년 10월 17일

Syron team -- I will reach out directly to discuss these issues. Sounds like a classic (but unfortunate) case of products in eaches vs. inner cases. This is solveable and if you aren't getting the help you need, we should jump on a call ASAP!

Reaching out directly shortly.

Kevin
VP Partnerships

2023년 10월 30일

Works great! easy to integrate and easy to use.

GRAMSS
미국
앱 사용 기간 19일
2022년 1월 18일

Been using Shipbob for a long time already, glad to see they're offering a good solution on shopify rather than a third party.

yurtleapparel
미국
앱 사용 기간 28분
2024년 11월 7일

Vivianni
미국
앱 사용 기간 3개월
2024년 11월 18일

ShapeWow
미국
앱 사용 기간 3개월
2024년 10월 10일

RV Games
미국
앱 사용 기간 대략 2개월
2024년 10월 14일

PerioVive
미국
앱 사용 기간 7일