ShipBob Fulfillment

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders ...

Software has powerful analytics
Almost 100% order fulfillment rate
Ritesh has been a helpful account manager

Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.

The app itself works fine. However dropoffs and pickups are routinely missed and inventory is too often lost. Human interaction with the warehouse is not timely. It works fine for small parcel, but as you scale to containers and pallets you will have issue after issue.

Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back!

Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. ...

Had a great experience so far.. great business decision

There is some good, and a lot of bad with this company.

Good: They ship orders promptly. They integrate with a lot of different ecommerce service providers.

Bad: Their shipping prices are ABSURDLY high. Shipping shoes from Texas to Colorado with ShipBob is $46. With Shopify Shipping it's $10. I cannot ask my customers to pay that much, so I have been eating about $18 of shipping on every sale. ...

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that ...

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my ...

We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation.
I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.