ShipBob Fulfillment , 리뷰 226개

Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.

AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob.
The one thing they do well is pick/ship quickly.

SHIPBOB STOLE $1000 FROM ME AND ISN'T GIVING IT BACK. PLEASE HELP THIS IS THE WORST COMPANY I'VE EVER WORKED WITH. UPDATE: I HAVE HAD THREE TERRIBLE EXPERIENCES WITH THIS COMPANY:
1. This company shipped out close to 40 of my orders that had been fulfilled from MONTHS ago in my Shopify. Even though I made sure automatic fulfillment wasn't on, this company took data from all my orders without marking them as complete and sent 40 customers duplicate orders 4 months later. They didn't reply to my 50 emails and several calls and at the end told me they would only give me half of the shipping costs of the wrongly sent out orders as CREDIT back to my shipbob account. They aren't even letting me move my inventory out of there after this huge error without paying 0.25c per item I have there (I have thousands). I'm so upset about this and at the TERRIBLE customer service I've received. This is a PSA to never use this service. 2. They charged me $775 USD in fees because their system messed up my inventory receiving order, which was arranged by their own support member. Then they wired it back to me and took over a month to give me my money back even though I was charged immediately (Still waiting). 3. I became so fed up with this company that I moved my inventory back to Canada. They sent my international freight from the US to Canada and didn't attach a commercial invoice (a VERY BASIC SHIPPING RULE). I had to chase them down for days and after a week of the stuff sitting at the border, they said this was a huge error on our part and I had to go through a third party broker (AND PAY EXTRA) to have my stuff cleared. ABSOLUTE GARBAGE COMPANY. I am actively working on deterring businesses from working with them. DON'T DO IT. Use Shiphero or Shipstation.

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.

I used shipbob for 3 months. Worst experience ever, They could not handle simple requests, it took over a week to get any quality response back. They have not been fulfilling orders for 2 weeks for us but are still charging us for fulfilling those orders. You could not pay me enough to use them again. They are not a good partner for your store and not good at the one thing they are supposed to do.

Shipbob has put our amazon account in jeopardy with a 16% late ship rate. Technical support is a carousel that goes nowhere. They have an online "chat" window, where the representative does basically nothing but open a support ticket - which go unanswered. Additionally, they sent boxes of assembly parts to a customer (who had no idea why he got these miscellaneous plastic rings). This led to us having to product to assemble, costing us revenue. Most importantly, just google "Shipbob" and "BBB" and read the number of Better Business Bureau horror stories about Shipbob. Or just look at reviews and see how horrific the stories are. The onboarding is very slick, they put a lot of energy into getting you on, but they can't get products out, nor do they offer technical support that is useful or helpful.

SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR!
We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost.
Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse receiving order was either lost for 7 days and took a further 7-14 days until the stock was listed in inventory for dispatch. On one occasion the warehouse told the delivery contractor they will not accept anything via Shipbob which was the indication for us to make an urgent move.
As to the actual picking and shipping of our orders their service appeared efficient and good (but our customers did not take kindly to excessive delays with receiving of good into the FC). We had countless email communication with the support team who seem to be the go-between melbourne warehouse and US operations team. Once they ran out of excuses they just started to ignore us which made it a nightmare for us as we had no information to give our customers. In general terms we would say Shipbob will be unlikely to survive in Australia and they present a real danger to any business that makes the mistake top rely on them. And in the end we lost many orders because of them and scored the anger of many customers whilst Shipbob did not feel the need to compensate us even with a dollar.