ShipBob Fulfillment , 226 avaliações

Ease of installation - They make it very simple with endless resources and very clear links and on top of that they have a dedicated manager to your account that helps you out of any sticky situation

Speed and reliability of order ingestion - This works really well, the only thing that needs to be upgrades is the manual process of WRO which is the box configurations. You have to manually mount each box content. This should be part of a spreadsheet.

Tracking upload speed - This happens quickly from the tests we have done

Technical support / outages - The manager Aravinhtan has been very responsive and in helping us

Also, as a next step I would ask them to integrate more with Gorgias to allow us to create return labels without having to go into shipbbob

Shipbob constantly sets for feature improvement which is important. They have many locations in the US, also other countries which help for international brand to establish more markets.
There network of last mile and their affordable fulfilment are helpful to grow a brand business.

My Merchant success incharge Chetan is very knowledge and good communicator, good one!

Shipbob has made all our fulfillment process SO simple and easy. As a merchant located in Canada fulfilling mainly to the USA, this has been extremely important. We are now shipping to USA, Canada, Australia, New Zealand, and UK through Shipbob and it's been super easy. On top of that, their support team has been there every step of the way - including when I made a few pretty big errors myself. Everything is quickly answered and resolved. Thank you Shipbob!

Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.

Ease of installation 10/10
Speed and reliability of order ingestion 10/10
Tracking upload speed 10/10
Value-add features like inventory sync, rules, and order processing delay 10/10
Technical support 7/10 but when you get your volume orders up, then you get a merchant care specialist assigned to your account and the experience becomes 10/10.

Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way.
Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!

I had a great onboarding experience with Ankit. I had many questions he was able to answer quickly and effectively

Implementation Specialist- "Ankit Gupta"
Your name - "Arron ben"
Your company name - "Clutchloop"

Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!

Good app, works well and the support team is very responsive as well.

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful