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I have been using this app for a couple of years now, it is very good and the customer support is excellent
Hello
Thank you for your kind words! Providing excellent customer service is our priority, and we're thrilled to hear that our support team could assist you effectively. We believe in going the extra mile to ensure our users have a smooth experience. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
I use this app to link the products I am selling in Amazon and Shopify, and then fulfill the orders in Shopify with Amazon FBA. In Amazon, one ASIN may have several SKU names due to different barcode for the same product, such as Amazon barcode, Amazon FNSKU barcode, and manufacturer barcode, etc. This app link to Amazon SKU only instead of ASIN, so if a SKU does not have inventory, but another SKUs have inventory, in Amazon, the customers still seek that the product is available for purchasing. However, in this app, if the product listing is linked to the SKU without any stock, the customer cannot buy in Shopify. This bug needs to be fixed.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
The WebBee team and app has been very helpful for us. We've been able to do things with this app that we can't with others. For example, this gives us the ability to notify customers who have multiple shipments in one order with item specific information per shipment. This is really helpful when there are multiple shipments.
Some of the functions, set-up and UI UX is just not intuitive. I think there's a bit of a language barrier and wish they could redo the nomenclature of the buttons/actions as well as the layout.
Hello
We appreciate your positive feedback on the WebBee team and the app's functionality. It's great to hear that the app has provided unique capabilities, such as the ability to notify customers with specific shipment details in multi-shipment orders.
Your feedback on the functions, set-up, and UI/UX is valuable, and we acknowledge your concerns about intuitiveness and language barriers. We understand the importance of user-friendly interfaces and clear communication. We'll take your suggestions into account and work towards improving the nomenclature, layout, and overall user experience to ensure a smoother and more intuitive interaction with the app.
Thank you for sharing your insights, and if there's anything specific you'd like us to address or if you have additional feedback, please feel free to let us know. We're here to enhance your experience with our app.
Much better than the standard shopify FBA integration (which does not allow the same flexibility such as varying your shipping options which this app does include). Support is also top-notch and was very quick to respond to an issue we had (sorted it in minutes). Over all one of our best shopify apps and essential when fulfilling shopify orders from your Amazon FBA inventory.
Hi,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
We have used this app for a while now, seamless integration of the orders between shopify and MCF.
Customer service support is spot on, very helpful and supportive...always helpful
Would definitely recommend this app
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
The app is very user-friendly and efficient. We will begin using it very soon. Prashant and his team were very helpful in assisting us with the setup process. Update 7/13/2022: Working efficiently so far and good customer service.
*Update 7/6/2023 Great and friendly customer service who were quick in handling my issue.
Hello ,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Support team is awesome.
Hello
It's fantastic to hear that you had a positive experience with the support team! Having an awesome support team can truly make all the difference in providing a smooth and enjoyable user experience.
If you have any more feedback or need further assistance, feel free to reach out. We're here to help!
Very good app, does exactly what it is designed to do. Very helpful customer service.
Hello
Thank you for your feedback! We're thrilled to hear that you find our app very good and that it does exactly what it's designed to do. Providing a reliable and effective solution is our top priority.
We're also glad to hear that you've had a positive experience with our customer service team. Providing helpful support is something we strive for, and we're delighted that we could assist you.
Excellent after market support. Used for a number of years to sync with Amazon MCF for UK and USA. I just wish that the geo location inventory feature was cheaper than $99.
Hello
We're delighted to hear that you've had an excellent experience with our after-market support and have been using our solution for syncing with Amazon MCF in the UK and USA for several years.
Your feedback regarding the pricing of the geo-location inventory feature is noted. We understand the importance of cost considerations, and we appreciate your input on this specific aspect. We'll take this into consideration as we continue to enhance and refine our offerings.
If you have any further suggestions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We value your continued support and look forward to serving you for years to come.
Makes my life much easier. Customer Service is very responsive and really try to help solve any issues quickly. Happy with this app.
Hello
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customer's feedback and would diligently work to make their store experience more fruitful!