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Amazing App, Amazing customer service, fast response, very smart customer service and very professional, would recommend to anyone starting a business!
Hello
It's fantastic to hear that you've had such a positive experience with both the app and its customer service team. Fast, smart, and professional customer service can be a game-changer, especially for those starting a business.
Thank you for sharing your recommendation. It's likely to be helpful for others who are in the process of launching their own ventures. If you ever have more insights or feedback to share, please feel free to do so. Wishing you continued success with your business endeavors!
Great customer support, and amazing simple app. 5 stars!
Hello
It's fantastic to hear that you've had a great experience with both the customer support and the app itself! Simple and effective apps, coupled with excellent customer support, can make a significant difference in your business operations. Your 5-star review is a testament to their quality and service. If you ever need further assistance or have more feedback in the future, feel free to reach out.
There are a few language issues in the app, things that I have to think twice about but the support documentation is really good (now) and the chat support is very quick and helpful. Manish has helped me a couple of times via chat and it's been very good. We've tried two other apps/service providers and this one is by FAR the best and most robust app for syncing MCF and Shopify. A few of my observations
-You can turn off "auto-fulfillment" and manually send each order to Amazon MCF after reviewing the order if you'd like. This is very good. The button to send it to Amazon says "re-submit" which is one of the language oddities, but once you get over that, it works flawlessly.
-Your Shopify order numbers are passed to Amazon. This seems obvious, but ShipStation DOESN'T do this which is infuriating. WebBee does this and it's absolutely wonderful. -One click to view the same order in Seller Central, or on Shopify. This makes customer assistance SO fast.
-Shopify Tags on the order as it processes through Amazon fulfillment are hugely helpful. It allows you to see right inside the Shopify order page where each order is in Amazon (Processing, Planning, Shipping, etc.).
-MAPPING SKUs between Shopify and Amazon. I cannot overemphasize how important this is, and WebBee allows this. The other Shopify app DOESN'T! With the competition, if your SKUs don't match between Shopify and Amazon, you must change them in Shopify. That's absolutely ridiculous and oftentimes impossible to do because of other logistical issues. WebBee understands this and ALLOWS MAPPING OF SKUs. This alone is one of the reasons we came back to them.
-We tried them about 6 months ago and we had issues with customers not being shown live shipping rates reliably. Sometimes they were simply not shown any rates. Support documentation wasn't great at that time either. I'm not sure if those live issues are 100% solved, and it may be an Amazon issue, but we just created a "Default" Free shipping rate in Shopify that shows alongside the live rates. This works because everything ships free on our site. So now we can be 100% certain that every single customer is at least shown the "Default" free shipping rate.
-Mapping Shopify shipping rates to Amazon rates is also possible with this app. So our "Default" rate just maps to Amazon Standard. I'm rambling on here, but at the end of the day we're quite happy with WebBee and they are obviously improving as they go. We tried them 6 months ago, switched to using ShipStation's Amazon integration, and have now come back to WebBee. Chat support and support documentation are MUCH better this time around. Good job Manish and WebBee!
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
This app changed everything, for the better. We have multiple units for a better price and send from FBA. Virtual bundling was a life-saver with this app.
Hi ,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
Very good app! Easy setup and where I had issues the customer support was very helpful! Very good solution!
Hello,
It is great to hear you had a positive experience with WebBee. We value your feedback and appreciate your encouragement! We have a dedicated customer success team to proactively address customers' requirements.
Best app ever! Highly recommended. Their customer support is extremely knowledgeable and goes above and beyond every time!
I do not have much knowledge on Shopify, and Amazon MCF/FBA. WebBee assisted me through the WHOLE process!
THANK YOU SO MUCH.
Hello
It's wonderful to hear that you consider this app the "best app ever" and that you highly recommend it. Outstanding customer support that goes above and beyond can truly make a difference, especially for those who may not have extensive knowledge of platforms like Shopify and Amazon MCF/FBA.
Thank you for expressing your gratitude, and I'm sure the WebBee team will appreciate your kind words. If you ever have more questions or need further assistance in the future, don't hesitate to reach out. Your success and satisfaction are important, and it's clear that their support has been instrumental in your journey.
This is an incredible app. Will save you hours and make things so much more efficient. Not only that, but the team is very helpful whenever I need help with someone. For the price they charge you absolutely cannot go wrong. I will be a long-term customer.
Hi
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
Great customer service! I had an issue with Amazon MCF and late shipments, they were able to provide me with a very quick solution that saved me lots of time! Great app and service!
Hello
I'm thrilled to hear that you had a great experience with their customer service and that they were able to swiftly resolve your issue related to Amazon MCF and late shipments. Time-saving solutions are always a welcome benefit, and it's great to know that the app and their support were able to deliver that for you.
If you ever have more questions or need further assistance, don't hesitate to reach out. Thank you for sharing your positive feedback, and I wish you continued success with your business!
Thank you very much for the good support.
the conncet was successful now and i hope the applicatin will go well.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
The customer service with this app is phenomenal. If you have an issue, someone is available to jump on a zoom with you within 5-15 minutes and solve this issue with you on a share screen. I feel very supported and comfortable using this app for such an important part of my business.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!