絞り込む
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評価順
Shipday is extremely easy to use, and the support provided is exceptional if any issues arise. It has significantly improved my day-to-day dispatching experience. My drivers appreciate the user-friendly interface, and my customers love the tracking capabilities. I am particularly fond of the tracking promotion feature and the instant review functionality, which allows for quick responses and excellent customer service. Shipday is truly my go-to solution.
The worst and useless support. The widget is not working at all. The app always not working properly. I've lost 9 order because of them
Could you please help us improve by emailing support@shipday.com
with the issues you faced? Regarding the widget language support - we add new language support based on our customer's request with 1~2 days and we added Serbian language for you in our app. We always appreciate our customer's feedback to make it better.
Dishonest practices – app sabotaged by Shipday sales team
I started using Shipday because the app works really well technically. I haven’t even reached the usage limits of the free version, yet the sales team keeps resetting my account daily to push me into upgrading to a paid plan. Things escalated when they wiped all my data and changed the app language to Turkish, which was clearly done to sabotage my experience.
Even worse, this sabotage seems to be linked directly to specific individuals from their team using the numbers +57 302 277 7702 and +57 301 876 1562. Instead of offering professional support, they use pressure tactics and tamper with user accounts, which is unacceptable and unethical.
Final thoughts: While the app itself is functional, the experience is completely ruined by dishonest and possibly malicious actions from their sales representatives. If you're relying on Shipday for your business, be extremely careful—they can disrupt your operations without notice or explanation.
Phenomenal product. Great out of the box delivery solution for both local businesses and delivery companies. Extremely intuitive design, seamless integration with Shopify. Responsive support.
Thank you for fixing my issue with the tracking email. App is working good and support has helped me greatly!
Hi, we are extremely sorry that you are facing troubles. Can you please reach out to us from your Shipday account email at support@shipday.com with the subject line "Shopify Support"? We searched for your message but could not find it. We are eagerly waiting for your message and can you please elaborate the issue you are facing? Thanks.
The service is amazing it has helped me retain more customers. love order tracking feature!!!!!!!!!!
Hi, from the order data sent by Shopify we can identify whether an order is paid in cash or else. So if in an order it says that, payment method "CASH", it means "Cash on Delivery (COD)". Otherwise for ONLINE (Paypal, Neteller etc.) or Credit Cards (VISA, MasterCard), in Shipday we are simply putting N/A (or empty) which indicates the carrier (delivery personnel) does not require to pickup the order price while delivering.
And about the first issue (order notes), we are discussing with the Shopify partners as the order notes are not sent from Shopify. We know about the issue and are trying our best to settle it down. Thanks. Hope it comes helpful for you.
Great app! It was easy to install. Looks like it will help with my local deliveries. We are excited to start our local delivery.
Thanks a lot for your review.
This app is very helpful for those who engage their own delivery drivers. It will help improve communication with customers. Highly recommended!
It’s an amazing delivery software that helped streamline my business! It has so many amazing features as well as an amazing support team who is quick to respond and help with all my questions and requests!
They lied, blamed me, and kept the money.
I regret ever installing this. Their support “couldn’t find” a conversation I literally had with their own agent.
Untrustworthy and unprofessional. Don’t use this app.
love the app also the UI is very user friendly and easy to use
The team is lovely and they mean well, but the app is not at the level. I couldn't rely on its solutions for my business. All it did was causing more issues.
Hi There, we really tried to help you over the phone and explained the issue. So, we are sorry to see this feedback.
The issue was not due to any technical problem with the App, but a wrong settings for the intended use.
You had set up auto-dispatch to 3rd party delivery services on the app, but when you cancel an order, you didn't mark it as failed/delivered. And the order got reassigned automatically to 3rd party services again. We helped you over the phone to fix it.
Although your experience is unexpected but it is not due to any technical reliability issue of our App.
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Install is a breeze and they've been VERY responsive when I've reached out to them on a few questions. Highly recommended.
Very easy and straight forward to use. No need to set up, only regester an account on their platform and get an api code on my account page. Then you are ready to go! I should have known this app way earlier!
We tried using this app for our store as we do local delivery by ourselves. The app didn't work out of the box. We ran into multiple issues. When we tried to get support inspite of sending emails, there was no response at all. Was just a waste of time on our end. Better to stay away from this app and save yourself sometime!
Sorry to hear your trouble. We tried to contact you back several times, could not reach you. We are happy to help you set up if you need any help. Please send us a quick note at support@shipday.com. We usually get back within few hours
