ShipDirect

ShipDirect supports more than 150 merchants in Switzerland and the EU with professional and affordable fulfillment services. Whether you’re about to launch your first store or are on the way to your 100,000th order, we are just what you’ve been looking for.

How it works?

• Download your ShipDirect app from the Shopify app store
• Get your quote by contacting us
• Connect your shop by entering your credentials in the app which you will get from us during your onboarding
• Send over your products, which will immediately be stored for you
• From the first moment, incoming orders will automatically pop up in our system
• We pick, pack and send the orders with your preferred carrier, you can track their status
• Incoming returns are qualified and ready for sale within 24 hours

Sounds easy? Because it is!

Here is what you’ll no longer have to worry about as we will take care of it for you:

Receipt of goods

• Checking of incoming goods in terms of quantity
• Automatic registration of geodata of all articles (upon request)
• Confirmation of receipt

Picking/packing

• Packing ordered items
• Shipping and return labelling
• Size-optimized packing based on geodata

Shipping

• Hand-over to selected carrier
• Late orders with next-day delivery (4:00 pm)

Returns

• Receipt of returns
• Quality assessment
• Restoring

Add-on

• Individualization through branded packaging and inserts

Registration

In order to use ShipDirect you need to enter into an agreement with MS Direct AG. You will receive your account information and complete a simple onboarding process.

Product verification

All active products are automatically synchronized with ShipDirect. Inactive products (e.g. items recently added to the assortment that are not yet to be shown in the shop) can be added manually. ShipDirect displays the status of each product and variant.

Order verification

When synchronizing orders, all orders are checked for missing information. Incomplete orders will be marked and can be corrected manually. By default, all orders are synchronized regardless of their financial status (adaptable). Branding Merchant logo and address can always be updated.

Synchronization

Synchronization of products, stock levels and orders happen automatically and can be set to different intervals (30 minutes, 1 hour, daily, weekly). Additionally, some information can be synchronized manually (transfer of products, orders).

Shipping methods

Merchants can assign the shipping methods from their shop to the available shipping methods offered by ShipDirect.