ShipHero Fulfillment

ShipHero Fulfillment

Bezplatná instalace. Mohou být účtovány další poplatky.
Hodnocení (3,8)
Recenze
Vývojář

Důležité informace

Otestovaná rychlost
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O této aplikaci

Uvedena

23. červenec 2019

Jazyky

angličtině

Lze integrovat se službami

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

ShipHero Fulfillment is a full-service eCommerce solution for direct-to-consumer fulfillment.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed. více
  • We Ship Faster Than Others: Our average shipping speed is 3.5 days.
  • We Know Volume: Over $8B GMV served per year.
  • Load Balancing: We manage your inventory across our 8 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Cena

Partner ShipHero může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více

Bezplatná instalace

We charge a single rate on shipped orders, and storage you use for your products.

Bezplatná instalace

We charge a single rate on shipped orders, and storage you use for your products.

Všechny poplatky jsou fakturovány v měně USD. Zobrazit všechny cenové možnosti

Počet recenzí: 160

Celkové hodnocení
3,8
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 9 % hodnocení s 1 hvězdami
16. prosinec 2022

We've worked with ShipHero for over 2 years and had a great experience for the first 1-1.5 years. Over the past 6 months things have gone downhill FAST. Reading the other recent reviews, it's clear we are not the only ones having these issues. Impossible to reach support (no more chat feature or phone number), orders taking weeks to ship out, losing our inventory (currently almost 1,000 units of our inventory is unaccounted for and they have no idea where it is, it has been over a month since this issue started and still no resolution), using bizarre unknown shipping carriers, our "account manager" never responds to emails, and so much more. We're a small company and they've forced us to split our inventory into 4 different locations due to "load balancing" which is causing tons of split shipments and delays, it doesn't make any sense for a company of our size to be split into this many warehouses. Also potential damage/loss due to our inventory being in transit much more than necessary. Most recently we needed a special project performed, their special project coordinator confirmed they could do it in early November and said they started working on it, then over 6 weeks later told us they can't do it and are refusing to do it. We offered to hire someone to go in and do it, but they said the only option is to ship it out to a third party, then ship it back. Which is not realistic as there is no third party who can do this besides another fulfillment company. This is something we need done in order to continue doing business, so we're now being forced to look at other fulfillment options (so far we've found 5 that are all willing to do the project for us). Shiphero does not care and clearly does not value us as a long term client whatsoever. It's just super unfortunate since everything was so smooth for that first year and now it's destroying our business. We're getting countless customer complaints daily due to the shipping delays and split shipments, and it's been extremely damaging to our business. Stay FAR AWAY if you are a small business looking for a reliable fulfillment partner.

Fit Bake
Spojené státy
Čas strávený používáním aplikace: Více než 2 roky
Vývojář ShipHero odpověděl 22. prosinec 2022

Hello Team Fit Bake,
We unfortunately fell behind this Peak season despite our team's best efforts. It is never our intention to disappoint a client. We have already begun to re-evaluate your processes and procedures to ensure we do better for all of our clients in 2023. Thank you.

Datum úprav: 14. prosinec 2022

Close to the worst out there. If you ship anything larger than a cubic foot, you are charged Dimensional Weight BUT ShipHero won't tell you what that cost is until after the items ships! There's no easy way to bill that cost to the customer, so customer-paid rates are unusable.

There is no real time shipping calculator at checkout and ShipHero only provides you a rate table for non-dimensional rate (don't fall for their zone pricing pitch! it's not Dimensional Weight!), so you have no idea of the costs until after an order ships.

We asked for DIM pricing and the box sizes that SH uses and were told to download our historical purchases to figure out the box sizes and pricing ourselves! Oof. That's like saying "work with us and we won't tell you how much we cost until we bill your credit card! Surprise!" Zero effort to help us know what we have to pay. Hardly a transparent partner working to keep our business.

Oh, and no account manager, no phone number to call, takes days/weeks on getting service ticket responses, and orders that are SLA'd to be fulfilled in 3 days are taking 3 weeks to be fulfilled.

GrowOya
Spojené státy
Čas strávený používáním aplikace: 7 měsíci
Vývojář ShipHero odpověděl 15. prosinec 2022

Hello Team GrowOya,
Thank you for your feedback. We appreciate your frustrations and our team is working with you to rectify the situation. The Client Support team has reached out and scheduled a call with you next week to further address your concerns. Thank you again for your candor in providing feedback.

4. listopad 2022

A year ago, this was a great app and service. At the time, would've recommended it to anyone. Now? RUN FAR, FAR, FAR AWAY. They previously used a great chat support feature and it was great. They got rid of that and moved to a ticketed system, which wasn't too bad, but they became slightly less responsive. Now, you submit a ticket and you'll be lucky to get a response in weeks. They don't have a customer service number to actually talk to someone (how's that possible?). Asked to meet with someone to discuss numerous issues in September. Meeting was cancelled 20 minutes before the scheduled time and it was never rescheduled. Been trying to get products back from them but they won't (refuse to) respond. They won't respond to inquiries on social media. Shopify needs to remove this app ASAP until this company starts responding to its customers. There are many other fulfillment services to look into and definitely do so before going with this app. Suspect the company will reply stating the client support team will be in touch. Don't be fooled, client support is virtually nonexistent and don't expect a reply from the client support team.

Dr. Jekyll Soap Co.
Spojené státy
Čas strávený používáním aplikace: Více než rokem
Vývojář ShipHero odpověděl 10. listopad 2022

Hello Dr. Jekyll Soap Co.,
We understand your frustrations and regret that you are unhappy with ShipHero. Our Client Support team is aware of your concerns and will reach out. Thank you.

O této aplikaci

Uvedena

23. červenec 2019

Jazyky

angličtině

Lze integrovat se službami

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Vytvořeno partnerem ShipHero

Informace o partnerovi ShipHero

Průměrné hodnocení: 4,2

Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 9

Podpora

Poslat zprávu

fulfillment@shiphero.com

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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