ShipHero Inventory & Shipping

ShipHero has been a real blessing to our operation and has proven itself to be a real solution to a number of time-consuming issues we've had.

The fundamentals of our warehousing process are:
-picking orders from about 100 SKUs
-determining the most efficient shipping method
-packaging the order

ShipHero was likely not designed for our particular needs, but we found it to be highly adaptable and the customer service was truly top notch. We realized just the other day that it was the first day since we had implemented ShipHero that we had not been in contact with their engineers at some point. This level of customer service is what makes a SaaS product great.

Don't misunderstand this statement: features of ShipHero were behaving exactly as intended. We simply had fairly technical questions about how to adapt ShipHero to our needs and the staff were more than happy to help.

I even had one incident where our company was ready to pay ShipHero engineers to develop a custom modification for us. I had a nice screenshare with Aaron Rubin where he pointed out, in an extremely polite and helpful way, that ShipHero was already solving our issue and no development would be needed.

When I first started looking at developing inventory and restocking strategies for our company, I noted the difficulty in tracking changes in inventory due to our 5 different sales channels. ShipHero immediately resolved this issue by giving us the ability to process fulfillment (and thus inventory) for all of our sales channels.

It helped us wrangle out-of-control international shipping losses before they became a serious issue for our finances.

It increased our fulfillment accuracy to the theoretical maximum level (100% accuracy on the human side) by supporting barcode scans and simplifying the flow of decisions for our shipping employees.

ShipHero was designed with Lean best practices in mind. We now have a shipping process that features a very high work content, with tons of data available in the reports to help us with continuous improvement projects.

We are able to fully train shipping employees in around 2 hours now.

As an E-Commerce business analyst who is obsessed with data-driven business decisions and the tenets of Lean, I wholeheartedly recommend ShipHero!

Shiphero has been an integral part of our operations. From tracking inventory to fulfilling complex orders, this tool has been nothing short of perfect. Best customer service in the industry too.

If you are looking to fulfill every last need you can think of --- shipping, accurate barcoding with inventory control, returns (THAT UPDATE AND HOLD YOUR INVENTORY--- EEEK), you name it... THIS IS THE program to get.

I have spent MONTHS trying to swing between programs that would give me workarounds to provide simply everything shiphero provides. I cannot go on and on about this company and program enough. Martin and Nicholas are CONSTANTLY working and helping me WHENEVER I need. They go above and beyond, they work out small quirks, help me understand things that I don't quite get, they help me process solve to most efficiently utilize their products to help my business grow and run smoothly. They have a HUGE database of help pages as well that cover nearly every question you can think of.

It's truly the entire package for e-commerce operations to run like they SHOULD. Accurately, speedy and everything connected in ONE location with Shopify. They just GET IT. You aren't talking to bland, vanilla developers who have no idea how things should flow or work in actuality. They GET it. Things make SENSE.

Not only are they extremely responsive, kind and intuitive....they're a riot! They actually have PERSONALITY. Especially that crazy British mess, Nicholas. The entire thing is just an absolute breath of fresh air. I am THRILLED to have this program and work with this company. I simply do not have enough words or time to fully explain the benefits and issues it's solved for my business and employees. We're about to take OFF and expand into a large warehouse. With their help, this transition will be FLAWLESS. As mentioned, I don't have enough good things to say about them. I really don't. There's literally NOTHING that they do not have that I absolutely wish it could. It's the MAC DADDY and I can tell you, if you stick with it, this program and team will make it worth it.

To be 100% genuine here, I think the only thing worth even mentioning that is a bit of an issue is the $99 user fee. When I am hiring part-time help to help pick and pack (literally nothing else) - that is just too expensive. That increases costs a lot and no matter how I slice it and try to make it more economically feasible, I can't quite validate that expense per user. I feel there should be an alternative - such as a part-time user login (that you can track on different days etc).

For example, I have college students that work 2-3 days a week. They are here at different times. But, they work no more than 10 hours a week each. I do not feel that they should have two separate logins. Not everyone in a warehouse works full time.

Otherwise, again --- this is the best program for 8456845 reasons. Truly.

The best decision I've made is moving to ShipHero. The app is amazing, the integration with Shopify is perfect. Order import is practically instantaneous. ShipHero has replaced my previous inventory, picking/packing, and shipping softwares and works better than any of them ever did. This app works like you think every app should work. It does its job and it's fast. The most amazing thing has been the customer service. So quick and helpful, they've been a dream to work with. I wish I'd switched sooner.

I brag about shiphero to everyone! Id highly reccomend it to anyone looking for a really smooth shipping process! The customer service is unlike any other company, they are so responsive and helpful, I feel like they are my good friends because I speak to them like everyday.

ShipHero patiently worked with us to move from a fulfillment center into our own warehouse and distribution center. The app and software are fantastic and have allowed us to streamline picking, packing, receiving, purchase orders, warehouse management, inventory control and all the other important processes that go into running an online business today. The system is easy to use and employees were able to learn how to use it within minutes. The best part about the app though are the people that support us and the fanatical support they offer. They're super quick to resolve any issue we have. If you're looking for an app to streamline your entire online business, give ShipHero a try!

These guys have exceed my expectation. If your a small business and manage any type of warehouse; ignore the monthly fee (if that is was is holding you back). You will make it up in time saved and lack of headaches.

We've been using ShipHero for the last few years to manage our operation. We used to be on a custom cart and now are on Shopify Plus. We're a fairly large operation, with several large stores in New Jersey as well as https://www.winechateau.com/
ShipHero is a full solution for the backend of our business, including of course shipping, inventory and receiving, but also inventory value reports, purchase order generation and returns management. Using ShipHero with barcode scanners has made a huge difference in the efficiency and accuracy of our operation. ShipHero is dependable and reliable. I highly recommend ShipHero to anyone on Shopify or Shopify Plus!

ShipHero has been a great partner. The staff is always quick to respond, and the in-person training was extremely informative. It's been a wonderful tool and helped with all of our shipping needs. We can't recommend it enough.

Our team has been working for the past 2 months to take a business online within a 3 month period for approx. 10,000 items. The team at Ship Hero is very responsive to our questions about picking logic, shipping labels, and process development for requirements such as returns and order cancellations. Josef, in particular, is quick to understand our questions and provides fast responses and recommendations to move forward, In cases where our needs required customization, we were presented with options and associated costs. Ship Hero has a nimble team who jumps in and contributes to quick solutions in our race to go to market. Much appreciated.